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Business Profile

Lawn Mowers

Crossroads Mower

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/28/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Crossroads Mower Center in McMurray, PA misrepresented the mower that I was sold and refuses to do anything about it. I was not sold a mower that I was told would be stowable and was given in person instruction on how to make it stowable. Chris the employee writing up the sale and helping me to load the mower and defended that it was stowable whenever I questioned the mechanism on how to covert it. This was further reinforced whenever I brought the mower back to see why gasoline was dripping / streaming from the cap. See the attached document for a more specific description.

    Business Response

    Date: 08/08/2023

    Thomas  The Unit was purchased on June 5, 2023. He brought it in on July 24,2023 for this problem - 30 days later. The Sales Catalog shows what the different models have on  them or to offer.  It shows Model numbers and what they have on them and so does our Sales Hang Tags on each mower. Model that was purchased is ***** No Smart Stow.  Model that we DO NOT stock is 21465 Has Smart Stow.

    What I think might of happened when we service unit then show customer how to run it and maintain it could have been why the thought of storing it up right is presented.  we do tell  ALL PEOPLE you can put it up on  the rear end to clean under deck or sharpen blade or change oil BUT not to store it that way.  - THEY HAVE DIFFERENT GAS TANKS

    I am just as unhappy about this as my customer is -  If we need to return the unit THAT is fine.

                    Thank You        Thomas M. S******

    Customer Answer

    Date: 08/10/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. Tom, the business owner gave me credit for the mower that I returned and gave me a discount on a new mower.  I am satisfied with the outcome of this transaction and happy with the consideration that Tom afforded me




    Regards,



    ******* *********

Crossroads Mower is NOT a BBB Accredited Business.

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