Complaints

This profile includes complaints for Noble Environmental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Noble Environmental has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Noble Environmental

  6000 Town Center Blvd Ste 145 Canonsburg, PA 15317

• 

  Noble Environmental

  111 Conner Ln Rostraver Township, PA 15012-4569

• 

  Noble Environmental

  1192 McClellandtown RD McClellandtown, PA 15458

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at the White Oak Boror event on 8/14. Had an appoitment. They damnaged myt weathertech cargo liner taking the stuff out of my truck. I want it replaced. I left my contact info on your site, no response. I left 2 voicemail messages, no response. I want this taken care of.

  Business Response

  Date: 08/21/2024

  We did confirm *** ***** attended the event.
  *** ***** provided us with pictures of her cargo liner. The
  pictures show small scratches on the mat. However, that does not mean that the scratches
  are a result of removing the E Waste from the truck at the event.
  *** *****e had over 160 LBS of E-Waste. It is very possible that
  some of the items may have shifted around during the drive to the event and
  caused the scratches.
  That would be no
  fault of ours. 

  We have never had a report of damage to a vehicle in
  over five years of operating these collection events. The photos
  certainly do not prove that we caused the scratches.

  Customer Answer

  Date: 08/21/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  They say they have not had a complaint in 5 years.  Well since I had to leave 3 messages, and never got a response back, that is why they don't get any complaints.  They do not respond to messages.  My car was jam packed with 6 large items.  So when Micael suggested things moved in my trunk, I told him they did not.  There was no room for those scratches to occur.  Actually I heard the guy dragging the wired recorder out.  The was when the scratches on the left occureed.  I guess that is why they want peop0le to stay in their car so they do not see the damage their workers do.  And then when people get home and call about the damage, they never get a call back.You can see from th scratches things were dragged from the back to the front.   I am very particular about my car.  Before the event there weere no scratches.  And that is how I expect my car to be after the event, which is was not  They do not have the right to ruin my stuff.  I want my Weathertech mat replaced.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an outstanding balance on my bill. They terminated my services until I made payment arrangements with them. I made the payment arrangements. My services were to resume on May 20, 2024. I made the payments needed to have my garbage pick up restored.
  
  Unfortunately, they did not honor their part of the deal. It took them three weeks and multiple phone calls from me to get them to finally pick up the garbage!!!!!!!!! As you can surmise, the three weeks we waited for our trash pick up to resume, animals got into the garbage several times making a huge mess that I had to have cleaned up!
  
  Since pick up was “resumed”, they have not picked up our garbage on at least six more occasions!!! I am also a registered handicapped pick up and they repeatedly leave my garbage cans at the curb instead of returning them to their proper location. Both my son and I have called multiple times to resolve this and no one ever returns our calls!
  
  I am a senior citizen, disabled and have multiple health problems. I can’t stand this constant aggravation and stress!!! Please help!!

  Business Response

  Date: 08/16/2024

  I spoke with the route supervisor for your area. According to the documentation and review, your trash was not out on 8/12 when the truck came through. Please make sure your trash is out prior to 6AM. As a courtesy, we have a truck in the area today, the driver will stop by and pick up any trash that you have out. 

• Initial Complaint

  Date:08/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all,my experience with this company in the past has been that I had contacted them previously to inform them that they had not charged me for a 3 month period, since my payments were always automatic debit from my checking account, so they then deducted that payment.
  Possibly their record keeping is not what it should be??
  
  I had informed NOBLE via phone call, that we were moving and that the last trash pick-up would be the last week of April 2024. Below is a copy/paste of my attempt to resolve on my own.
  
  I made a contact to you in April of this year, informing you that I was ending my service as of the end of that month. We moved from *** *** **** *** ************* on April 16th. 2024
  
  I reviewed my checking account and found that a charge of $47.17 was deducted from my account on 6/22/24. My last payment (as a customer was in March, also, $47.17 .)
  
  Please refund that amount from 6/22/24 and a partial refund from the date of last garbage pick up in April.
  
  If my request is not appropriately addressed by in a timely manner, I will make a complaint to the BBB.

  Business Response

  Date: 08/15/2024

  I personally spoke with ****** this afternoon. I assured her, I will follow the refund through. I will follow up on Tuesday August 20th with an update.

  Thank you, Jamie 

• Initial Complaint

  Date:05/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This garbage company are supposed to pick up garbage once a week and they pick up every other week ...then when they do pick up garbage they leave garbage everywhere that they dropped...also when I call to complain they give bad additude and hang up on me ..been dealing with them for a year now please help..thank u

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My trash has not been picked up in a month and I’ve filled 3 complaints directly to the company over the phone and each time I call I am told that the trash will be picked up that day but it is still sitting there. I have my bill set to come out of my account directly and was billed on January 5th for 3 months but have now not had my trash picked up for a month. Customer service is awful and called me a liar saying I haven’t called and filled any complaints and refuse to put a supervisor on the phone. They also refuse to supply a refund for the missed month of pickup.

  Business Response

  Date: 03/27/2024

  We are not the service provider for this area our contracted ended three weeks ago.  I suggest they reach out to the new provider or their township for issues.

  Customer Answer

  Date: 04/01/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  This business serviced my area until March this complaint is from January to February. So the response from the business stating they do not service the area is a lie because the complaint I filed was related to when they were serving my area. I called and made numerous complaints to the business during January and February and was ignored and continued to not have my trash picked up. This company is known to not do their jobs and that is why Fayette township switched trash companies in March. 
  
  
  
  Regards,
  
  
  
  ******* ********

• Initial Complaint

  Date:07/10/2023

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a summer home that I use sporadically in the summer months. It’s located at *** ******** **** ******* ** *****. I’m more or less forced to pay for a garbage collection service that I don’t use. I’m a staunch recycler and composter. I’m not at the PA residence on a permanent basis. I have been told by the Burrough and Noble that. Addison Burrough has a contract with them for service and thus I’m to pay for the collection that I don’t use.. I’m on SS and have limited resources. Since I’m not a permanent resident, I should therefore be excluded from this so called contract.
  On another not , recycling is not provided. I cannot afford an attorney to fight this in court either. Feeling frustrated and that my hands are tied.

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Noble Environmental is the WORST! They HAVENT picked up my trash in 7 years! I called them EVERY tuesday for the last 8 months. NO ONE has ever helped me get this resolved. Ive asked over 100 times for a supervisor or someone to call me back and NOT ONCE have they ever. I complained about this business before and Christina * M******* flat OUT LIED and said they havent been out because of a supposed 'low wire' that DOESNT exist! She LIED and said that several weeks that they had to walk the trash out to avoid the wire! Why LIE? Especially being the VP of operations. STOP LYIN AND DO YOUR JOB! THE WORST CUSTOMER SERVICE EVER! They CHARGE for services that NEVER HAPPENED but im pretty sure Christina would lie again and say that they have. I had to go to the magistrate in order to get them to pick it up!

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a bill in the mail saying the I owe $236.86 for trash pick up. I have not had trash picked up at this address in 7 years. I was told that this is mandatory but was never informed about it until I got a bill for 2 years of something that I never used. I called and was told that if I would make one payment they would start to pick up my trash, so I made a $50 payment. This was in October still no one picks up my trash. Made a $50 payment in November still no pick up. I keep calling and they say they will call be or pick it up but still noting. My bill never went down even after paying $100 and they still don't pick up my trash. I have called about this so many times that they have blocked my number and when I call from a different number they hang up on me. I don't feel that I should be treated like this. If they don't want to pick up my trash (and they don't) I should not have to pay them. I told them that I would pay off the bill if they start to pick up my trash but until they start I will not pay them one more cent.

  Business Response

  Date: 12/30/2022

  We have collected here.  The customer has called several times.  He has a homemade stone corral that he uses and it is under a low wire.  We have requested the wire to be raised and he has not complied.  There were several weeks that we had to walk the trash out in order to avoid the wire and that is a problem when it is ice/snow covered.  If we have ever been delayed here he will pull the trash and burn it.  He does not even give us a full day to get it collected.
  
   
  Regards,
  
   
  
  Christina K. M*******
  Vice President of Operations
  *************************
  ###-###-####

  Customer Answer

  Date: 01/03/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Regards,
  
  
  
  ***** ********

  what they responded to was nothing but lies. That company has never picked up trash here for one. There is no low wire and if so was never asked to remove anything.  They never walk to my place to pick up anything. I took the video to the magistrate. They are right about me not giving them an extra day because when I would the neighbors animals would get into it   They only came back one time and it was 3 days later. They do pick up my trash now because I contacted you and the magistrate. Just wanted you to know that their response was a lie and I had proof that I turned in to the magistrate to get them to do their jobs. 

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 11, 2022 I made a payment to Noble Environmental for the yearly garbage service on my rental unit at *** ******* ***** ********** ** *****; the check amount was $153.12. In May 2022, my tenant informed me that he had not been getting his garbage picked up and had to haul it off himself. I called Noble Environmental (Noble) and was told that it would be looked into and get resolved. In October, my tenant said that they did not start picking up the garbage yet. I called Noble again and was told that the matter would be given urgent attention and a supervisor would be in contact with me. I received no contact from anyone from Noble. Then I received another phone call from my tenant 11/8/22 and was told that his garbage continued to be left behind and was not picked up. I called Noble again on 11/8/22 to let them know that my tenant is still not getting his garbage picked up. I was told by Noble that it would be given urgent attention. I gave specific information each time that I spoke to a Noble representative about the exact location of the rental and where the garbage was placed and that there was never a problem with garbage pick up prior to this year. I was not offered a refund either for paying ahead of time.

  Customer Answer

  Date: 12/21/2022

  I spoke with Noble Environmental yesterday after receiving my bill for or next year and let them know that I had not received the payment that was told to me and that 2 months of reimbursement was not sufficient.  I received a call back from Noble to disregard the current bill and that they would reimburse 4 months, and I told them that that would be sufficient, so I am able to close this case.  Thank you for helping me through this.