Complaints

This profile includes complaints for Paramount Health Resources, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Paramount Health Resources, Inc

  3025 Washington Rd # 201 Canonsburg, PA 15317

• 

  Paramount Health Resources, Inc

  5785 Baptist Rd Bethel Park, PA 15102-3075

• 

  Paramount Health Resources, Inc

  240 Cedar Hill Dr McMurray, PA 15317

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 30, 2024 my elderly mother (with my help) wrote check #**** (from her account at *** ****) in the amount of $10,575.00 to Paramount Senior Living at Peters Township to cover one month's "rent" at the facility for my father. Later that day, I called and texted to rescind the contract. When I asked about picking up the check, Rocco P********, the site director, stated that it had already been processed, so the refund would be sent in the mail. However, Paramount would deduct 2 days' rent (i.e., 2 X $260) from the check for the two days they were unable to "sell" the room to anyone else. I questioned the legality of keeping $520 under the terms of a contract that had been rescinded. I called the CEO of Paramount, Jim C**, who assured me that the amount of the check would be refunded in full. However, we received a check for $10, 055. I called Mr. C** a couple of times for an explanation, but he did not answer the phone, nor was there an opportunity to leave a voicemail. I contacted Brittany L**** in the HR department at Paramount who shared that she had been instructed to deduct $520 from the original check to cover the two days my father had been in the facility. My father had never even entered Paramount. Ms. L**** said that she would look into the matter. I called a couple of times to check the status of the refund, and was eventually told by the receptionist to contact Mr. C** and Mr. P******** via email. I did that, but I have heard nothing by phone or by email.

  Business Response

  Date: 08/02/2024

  Clarifications to Customer’s Statement of the Problem:
  1. The contract/agreement of residency was signed on 5/28/24 not 5/30/24 as stated by customer (see attached).  A check was written on the same date 5/28/24 not 5/30/24.
  2. Customer texted to rescind contract on 5/29/24 (see attached screenshot of text from customer).  Customer’s statement of “later that day” is inaccurate.
  3. Paramount was unable to sell that room for 2 days (5/28 and 5/29) secondary to customer entering into contract for that room.

  Response:
  Customer notified via text to rescind the contract that was
  signed on 5/28/24 on 5/29/24.  Therefore,
  customer took possession of that room for those 2 dates.  The customer and her mother both toured the
  facility and spent time in the room previous to entering into the contract. Per
  attached contract, the rate agreed upon was $260/day.  Therefore, customer was charged $260/day x 2
  days = $520.  Furthermore, customer gave
  Paramount staff personal belongings to store in the room under contract on
  5/28/24.  Refer to screenshot of text
  stating customer will pick up belongings on 5/30/24.  The customer did rescind her contract within
  the 72-hour timeframe, which negates the need for a formal written 30-day
  notice to terminate and also allows the return of a community fee.  The refund amount given to the customer at
  this time is accurate.

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just this morning I was Given pain medicine At 9AM. Unfortunately I told them I needed the medicine at 5:00 AM. Yesterday was not the first time it happened or even a second it has happened four times before this culminating in my having to complain to the person in charge. To make matters worse I have been arguing with staff members about the medication I was supposed to be taking. Paramount has a system where patients can activate their need for help by pushing a button in a pendant then hangs around their neck. My pendant did not work properly the first two weeks I was in residency here. Upper management changed the
  pendant I was wearing. After several trials they found one that worked.
  I spent many hours waiting for some one to answer my pendant. I learned the help is largely understaffed. I feel that I shouldn't have to wait for more than 15 minutes when I push my button for help. That will probably never happen. I have become tired of waiting for help and have attempted to do everything myself. i have fallen twice. i simply want Paramount of Bethel Park to refund a portion of my payment for their breech of promise.

  Customer Answer

  Date: 02/21/2024

  I have been in the Paramount Senior Living in the Bethel Park area of Pittsburgh Pennsylvania for approximately a month and have encountered difficulties with the staff and the orders they have received, from upper managers. I have been a resident of Paramount long enough to know that I am not a priority as a fall risk. However, I do not believe my listing as a person with a fall risk should be forced to wait 8 hours for pain medicine. This has happened on several occasions, at various times including shift changes. I am merely asking for the return of the money spent on the guarantee of personal care There are several more problems besides the extraordinary amount of time spent waiting for my medication to complain about such as lighting issues and the Internet issues, I have chosen to not include any additional issues because of the lack of space. I am asking for the refund of my original payment of their personal care, stating the extra payment was for the staff to make me feel at home/ Since they managed to make me feel unwanted, I believe I deserve a refund.

  Business Response

  Date: 04/01/2024

  1. Resident admitted on 1/18/24.
  2. Upon admission, the medication orders from discharging facility did not match the medication the resident claimed he took.  Admitting facility was unable to communicate with resident’s current MD due to lack of response.  Resident changed to admitting facility’s MD and medication orders were signed.
  3. No medication was ordered by MD upon admission to be given at 5am routinely.
  4. Admitting facility has been successful changing medication orders with new MD and resident at this time.  Facility will inquire with MD about obtaining a routine order for pain medication.
  5. Call bell times were investigated and found adequate response times.  Resident adjusting to new environment and operations of administration of medications upon admission.  Resident was unable to receive medications due to not having MD orders to do so.  Resident could not receive a medication for 8 hours due to medication orders.
  6. The call pendant was confirmed to be working properly for resident since admission.
  7. Resident had one documented fall in that timeframe (not two) without injury while self-transferring from wheelchair without use of assistance.  Response time was adequate from staff.
  8. On 4/1/24, the Administrator spoke with resident to discuss any concerns.  Resident stated that everything is going well at this time.  He stated, “everything is roses.”  Administrator suggested a time change to one of the medications to help with pain management in which he agreed. Facility will contact MD to discuss that change and follow up with resident.  Resident stated he is talking better, not as dizzy due to facility/MD removing a medication, and does not have any other concerns at this time.
  9. An explanation of recurring charges was provided and education of medication administration policies.
  Administrator will update with resident later this week and next week to ensure all questions answered.
  
  No refund approved. 
  Resident billed for services appropriately, therefore no adjustments
  being made.  

  Customer Answer

  Date: 04/03/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********
  

  I am asking for a refund of the extra money that we paid for the luxury of having signed a contract that guaranteed us a benefits package which included on-time prescription delivery and complete identification, lights, and exclusive rights to complain and receive compensation. We were unable to enjoy the benefits due to the due the unscheduled delivery of the medication, the disco lighting  in our living quarters, and having no lights at all, and no means of communication due to the useless pendent situation we were placed in. Blame was laid at the feet of the VA for the medical screw up but the nurse was following rules put in place by management. The same is true of the lighting and identification problems we experienced. 
  

  Regards,
  
  
  
  ****** ******