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Business Profile

Consignment Clothes

Guardcloset.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered them on Aug. 28 2022 I paid 247.60 I ordered Tan shoes and they sent me Nude shoes They would not send me a return label or a refund I would be glad to ship them back if they send me a return label and a refund.

    Business Response

    Date: 03/03/2023

    I am writing on behalf of Guard Closet to respond to the complaint issued upon us.

    This order was placed for items that were no Refunds or Exchanges.  We informed the customer at the time that the items in the box are the manufacturers Nude color, but they got rid of the name Nude and called it Tan.  We sold clearance shoes to a customer saying they were sold AS IS.  The Shoe that they are trying to compare it to is not even the same shoe.  You can see they are holding them next to each other in the picture that is attached.  

    They bought a clearance AS IS No refunds or exchanges shoe and are now wanting a refund even though they are comparing it to an entirely different shoe.  

    If you have any further concerns or needs to resolve this matter, please let me know.

    Please see the attached information regarding the order. 


    Thank you,

    *****************************
    President / CEO 
    Guard Closet
    ************
    ****************************
    *******************

    Customer Answer

    Date: 03/04/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:
       I bought the shoe named Tan from them. They sent me the shoe named Nude, which was a discontinued shoe and not the shoe I ordered. When I tied to contact them to tell me they sent me the wrong color they informed me that the product is "as is" and non refundable. I did not want the shoe named Nude, that is why I purchased the Tan name on the shoe. We wanted the students to match, we already had Tan, not Nude. They are welcome to send me a return label and I will mail the shoes back to them. I am not paying for shipping on an item I did not order.

    Regards,

    *************************

Guardcloset.com is NOT a BBB Accredited Business.

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