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Business Profile

Tattoos

Visual Addiction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tattoos.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around May 19th, 2021 i contacted a Tattoo Artist Steven J****** for a estimate on half are sleeve his price was at least give or take $500-$600. He advised he could not get me in till December 20, 2021. I was fine with that. It went to my appointment and after 3 hours we decided to call it a night. It can be a bit pain full.. When i asked him what the cost was for the sitting he said it would be half of what i gave him so $250.00. Steve advised he would let me know when he can schedule me for my next siting. I asked Steve if it would be done before i left for Florida and he said yes. It was not until Feb 5th i did I have to reach out to him and see when my appointment was. He said he could do March 4th , which was 2 days before i was leaving for Flordia and he said it would not be a good idea to have it exposed to the sun or salt water. It needed to heal. So much for it getting does before i left for my business trip. He said he would be in touch with another date. On Feb. 14th i reach out to him and no reply i reached out again on March 17th and he would get back to me soon for he had Covid. I had reached out to him March 16th and he said he will get back to me soon. So the next day March 17 he gave me a date of July 28th i was shocked and actually really upset, because that was 4 months away. On March 21 he stated he could not keep my appointment on JAN 28 which he meant July 28th. The next date was September 28 th. I couldn't believe i would have to wait 9 months to get my sleeve done. I have added the messages to this complaint. My problem is never once was it told to me that it would take 9 months to get my tattoo completed. If this was the normal expectation of a sleeve it should have been told to me upfront and it never was. I asked the owner if this was told to all there clients and he said it was irrelevant. Well if i would of know it was going to take 9 months i would not gotten my tattoo there. I am requesting half of my $ back.

    Customer Answer

    Date: 09/01/2022

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Visual Addiction regarding complaint ID ********.

    Regards,

    *********************************

Visual Addiction is NOT a BBB Accredited Business.

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