We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Powersports Monkey

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Can-Am Spyder windshield from this company, through the amazon marketplace(this seller uses several different online marketplaces) for $508. Before the item arrived, i found out i purchased an incompatible product. My 2019 F3 limited was incompatible with the windshield i had ordered. Without even removing the item from the box, i promptly sent the item back through **** The seller issued a $32 refund under the guise of "90% restocking fee". After contacting the seller, they refused to issue full item refund acting as if i had sent them back something other than what they sent me. I opened a case with Amazon, however they were not helpful in providing a refund either. The seller sent me the incompatible windshield BACK and i decided to take pictures and even recorded a video and uploaded it to ************************************ This small 2-3 person company is scamming me out of almost $500.

  • Initial Complaint

    Date:05/09/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a SeaDoo oil change kit on Amazon from Seller on May 2, 2024 (retail $49.99). Amazon notified that it was delivered on May 3, but I did not receive the package. However, I had two other Amazon shipments also delivered that day, which I did receive to my front door. Immediately notified Amazon that I did not receive the pkg. I checked with neighbors and all around the mailbox - no pkg. Seller contacted me and stated that the pkg was delivered by FedEx and presented a picture of a pkg laying in grass - no mailbox in pic or any other identifying landmark. We have gravel and mulch around our mailbox. I responded w/ this info to the Seller and requested a replacement or refund. It is now 5 days later and I have not received either; I was informed by the Seller that they will not replace or refund until they determine that FedEx made a mistake. This is not the first time FedEx has failed to deliver paid goods to my address, but that is a separate complaint.

    Business Response

    Date: 05/14/2024

    On May 6th, the customer notified us that she had not received her package. We promptly investigated the delivery with FedEx and furnished the customer with detailed information including the delivery day, time, GPS coordinates, and a photo of the package delivered to her address by FedEx. Despite this, the customer maintained that she did not receive the package. In response, on the same day, we initiated a claim with FedEx and assured the customer that we were actively working to resolve the issue.


    Over the next few days, our customer support team maintained regular contact with the customer, providing updates and reassurances that we were committed to resolving the situation. Despite our standard policy to await a response from the shipping carrier before taking further action, due to the urgency expressed by the customer, we decided to proceed with a replacement item. We promptly notified the customer on May 9th that a replacement had been sent and provided her with the tracking information.


    The replacement item was successfully delivered to the customer on May 13th, and the tracking information is attached for reference.

Powersports Monkey is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.