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Business Profile

Trade Associations

Hospice & Palliative Nurses Association

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Hospice & Palliative Nurses Association's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hospice & Palliative Nurses Association has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 3/14/2023 i purchased a CHPLN - certification hospice pallative and licensed nurse exam for the amount of 345.00 US dollars, on line through the HPCC hospice & pallative nurse association website. it then prompted me to schedule my exam. unsuccessful attempt due to a ERROR code. when calling the PSI sponsored exam customer service (last wk) the customer service rep encountered the same ERROR and placed a IT ticket. i was informed that a email would be sent to me for me to continue to schedule my exam. after waiting for a week, i called back today and went through the process again, being transferred 5 times, each time no one able to help me. i was on hold for indefinite amount of time, when another lady answered and who was again unable to help me and said she would create a IT ticket. when i told her that i was filing a BBB report she said that was fine its not on them (PSI) its on the sponsor co. HPCC. when i tried calling HPCC ###-###-#### i got a auto message followed the prompts which took me to a start all over again message which this continued repeatedly with no resolution. i am now filing a complaint against HPCC along with PSI. i am requesting a full refund of 345.00 US dollars.

      Business Response

      Date: 05/02/2023

      Our staff were able to get in touch with ***** ******** yesterday (5/1/2023).  On March 23, 2023, ***** was able to schedule her Certified Hospice and Palliative Licensed Nurse (CHPLN) testing appointment. She is now scheduled to take her CHPLN certification exam on June 3, 2023, at our Waukesha, WI based testing center.  HPCC’s Director of Certification, Annette P**** ****, spoke directly with ***** yesterday.  ***** also confirmed that she was scheduled to take her CHPLN exam next month.  Annette asked ***** if she had any other questions or issues that we could assist her with resolving, and she said, "not at this time".  Annette provided ***** with her contact information (phone and email) and asked her to contact HPCC if she needs anything else moving forward.

      Customer Answer

      Date: 05/02/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I no longer wish to do business with this company nor do I want their services.
       

      Regards,



      ***** ********

    Hospice & Palliative Nurses Association is NOT a BBB Accredited Business.

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