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Business Profile

Fast Food Restaurants

McDonalds

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07/26/23 at around 4: 46pm, I placed an $18 order on the McDonalds Mobile app. I usually do this every Wednesday and have done for the past few years consistently. I placed the order for pick up at the 225 Mt Lebanon Blvd location in Pittsburgh, PA. I waited curbside for the order, but was given the wrong one. Assuming it was a simple mistake I went inside and kindly showed them the error and requested the correct order. After going through the orders he had the manager told me that they didn't have my order. I showed him my app receipt and he proceeded to try to look it up several times to no avail, told me they didn't have it and asked me confusedly if I wanted to reorder or what. I didn't want to reorder, I wanted a refund, but that was never offered and after this, the manager proceeded to ignore me while I stood there waiting for my issue to be addressed as he fullfilled other orders. After standing there for about 10 minutes, I gave up and ordered in store. Of course, because I had already placed an order, I couldn't use any of the deals I'd earned through the app and had to pay more for the order than I already had. I then had to wait an additional 10 minutes for my order. I was given no apology, or acknowledgement. I filled out a complaint on the McDonalds app. In the below response, I was told that the store needed to do something about it. I tweeted about it and was given a nothing response that redirected me to the feedback form, when I responded that I did I was ignored. I want a refund for my original order and feel I'm owed a free meal for the order I reordered given the extreme inconvenience that I've dealt with. As of 9:38am on 07/27/23 I still haven't received a refund on my original order or any good response from McDonalds regarding this issue. They continue to refuse to acknowledge that I never received the product I paid for.

McDonalds is NOT a BBB Accredited Business.

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