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Business Profile

Mason Contractors

Escajeda Masonry LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Escajeda Masonry LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Escajeda Masonry LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired this company to fix my chimney that was leaking into my sons room. I told the company I needed the chimney taken down to the roof and sealed and roofed over. It had been patched but underneath the flashing was completely rusted through and rotten.The man I spoke to told me that they would need to instead, take the chimney to roof level and build it back up and that it could be capped. I asked if that would fix this issue, no more leaking, he assured me yes. Hes the professional, why would I not trust him?I paid 300 for the estimate, then ***** for the rest. After the job was completed he sent me photos and it was obvious the flashing (the entire problem) wasnt touched. I asked why it wasnt fixed and he told me it wasnt in the contract. He was correct that in the contract it doesnt blatantly say to fix the flashing(which seems intentionally scammy) but it states they were to check the flashing, which they didnt do. If they would have checked it they would have seen how rotten it is and they were doing cosmetic work to a much bigger problem. His only solution was charging me more money to do the flashing. After spending almost 4k. I told him he went against the contract by not checking the flashing and he stopped replying to my messages.He was supposed to come clean up the chimney because it looked so bad- but instead his guys came early today, packed up their stuff and left. Never sent any follow up pictures to show what it currently looks like. This company scammed me out of ***** dollars. Now my next step is to file in small claims court and contacting the state contractors licensing board.

      Customer Answer

      Date: 03/21/2025

      Here are some screenshots of the conversation we had. Prior to this we spoke over the phone so I dont have proof of those conversations. 

      Im also attaching the pictures he sent yesterday. I never received pictures after they cleaned up the chimney today. But based on how quickly they packed up and left this morning Im assuming they didnt clean it. 

    Escajeda Masonry LLC is NOT a BBB Accredited Business.

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