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Business Profile

Sports

Lady Devil Dogs Fastpitch Softball

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:11/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 13, 2023, my daughter agreed to re-join the Devil Dogs for the 2023-2024 season, and I issued a $200 deposit to hold our roster spot. On July 24, 2023 the head coach of the team had called me to inform me that the team had folded due to lack of players, and my daughter was the only one left. We thanked him for his time and moved, Being that we did not choose to leave the team, and the team that we placed a deposit down for no longer exisited, we expected to get our deposit back.After a few months passed, I reached out to inquire about the status. I have sent 5 emails to the owner of the organization and his wife (who runs the business side of things), and have receied zero response. There were other folks in the same boat as me (who were called and were told that the team folded) but received their deposit back, yet they are arbitraily avoiding refunding me (my guess is that the organization is in financial trouble). Attached you will find proof of payment to them, as well as the various emails I sent requesting a refund. I am hoping that the BBB can help resolve this quickly, but as I mentioned in my last communicaiton to them, I will take them to court if necessary.

Lady Devil Dogs Fastpitch Softball is NOT a BBB Accredited Business.

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