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Business Profile

Credit Card Processing Services

Shift4

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Shift4's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Shift4 has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Shift4

      3501 Corporate Pkwy Center Valley, PA 18034-8232

      BBB accredited business seal

    • Shift4

      1491 Center Crossing Rd Las Vegas, NV 89144-7047

    • Shift 4

      1737 N Main Street Ext Butler, PA 16001-1327

    • Shift4 Payments

      1551 Hillshire Dr Las Vegas, NV 89134-6321

      BBB accredited business seal

    Customer Complaints Summary

    • 138 total complaints in the last 3 years.
    • 33 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/11/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We started processing with them for credit card sales with Shift 4 around 4 months ago we process approximate 1 million dollars after 2 weeks they froze all of our money and will not return it we even begged them to atleast release some money so we can pay are 40 employees they are holding all of our money and say maybe in October we will give u money back after they review the account .

      Business Response

      Date: 07/13/2022

      Hi *******,

      I thank you for brining your concern to our attention. Unfortunately, we are unable to locate an account for you. Please feel free to contact me directly at ****************** if you would like to discuss further and/or provide your account number for additional research.

      Thank you, 

      Amber S*******
      Legal Support 
      ****************** | fax ************
      2202 N. Irving St. | Allentown, PA 18109
      [email protected]
      ****:**** 

    Shift4 is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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