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Business Profile

Boat Dealers

Indian Lake Marina Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally file a complaint regarding the purchase and subsequent issues surrounding a boat I initially purchased on March 17, 2021, from your dealership.Upon arrival to collect the boat, I discovered that it was missing the ski locker, a component clearly included in the original order and sales agreement. Your staff acknowledged the error and advised that I could use the boat in the interim until a replacement a new 2022 model of the same make could be provided.When the replacement boat and motor were delivered, the first outing revealed an issue with the water pump, despite the engine showing 1.5 hours of use which I had not do, indicating prior use before delivery. Your team collected and repaired the boat at no cost.On October 12, 2024, I encountered a more serious issue: the boat would not engage in either forward or reverse. I was informed that due to seasonal workload, the boat could not be inspected until February 2025. Once I delivered the boat to your facility (at my own expense, over a two-hour drive), your team contacted me that the lower unit drive shaft had ********* my surprise, I was informed that the motor on the replacement 2022 boat was remanufactured, not new despite your prior assurances and documentation suggesting I was receiving a brand-new boat and motor. The title confirms this motor was remanufactured. This is particularly concerning as the original 2021 boat came with a new engine and an up-to-7-year *********** no point was I informed that a used or remanufactured engine would be installed in the replacement unit. This lack of transparency is unacceptable, and I believe it constitutes misrepresentation.Following this, I involved my insurance provider, who inspected the engine and concluded that the failure was the result of a factory defect in the drive shaft. When I picked up the boat on May 13, 2025, I found the entire lower drive shaft left in a box on the boat, which is both unprofessional and concerning.

Indian Lake Marina Inc. is NOT a BBB Accredited Business.

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