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Business Profile

Bottleless Water Coolers

XO Water, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bottleless Water Coolers.

Complaints

This profile includes complaints for XO Water, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

XO Water, LLC has 2 locations, listed below.

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    • XO Water, LLC

      106 Commons Ct Chadds Ford, PA 19317-9708

    • XO Water, LLC

      1440 Conchester Hwy Ste 17 Garnet Valley, PA 19060-2130

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/16/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a water filter that became out of stock and the company did not know when they would receive the item to ship to me. They offered a refund then a credit toward a new water cooler, as ours died after purchasing the filter. They and have not issued one. All my communications go unanswered (some phone calls in which I left messages are not listed in documentation).

    • Initial Complaint

      Date:08/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a water cooler a year ago from them, they were great then. On august 2, 2023 went on line bought a replacement filter, they charged my card and never sent me the filter. I sent emails Left countless voice mails, and no response at all. I am disputing the charge. Not sure why no one will respond to email or phone call, just wanted to know when my filter would ship. It is almost like they are out of business but website and phone are active. I even located ceo in mail and no response. Very strange and horrible service

    • Initial Complaint

      Date:06/14/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4/13/2023, ordered a filter head from Bottleless for $69.95. We have not received the part. Cannot get anyone to answer phone call or emails. No response from company.

    XO Water, LLC is NOT a BBB Accredited Business.

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