Complaints

This profile includes complaints for Franklin Mint Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Franklin Mint Federal Credit Union has 4 locations, listed below.

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  Franklin Mint Federal Credit Union

  5 Hillman Dr Ste 100 Chadds Ford, PA 19317-9752

• 

  Franklin Mint Federal Credit Union

  PO Box 1907 Media, PA 19063-8907

• 

  Franklin Mint Federal Credit Union

  1974 Sproul Rd Ste 300 Suite 300 Broomall, PA 19008-3402

• 

  Franklin Mint Federal Credit Union

  3524 Edgmont Ave Brookhaven, PA 19015-2806

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to the Franklin Mint Federal Credit Union at *********************Philadelphia. Want to a teller give her 2,000 ( all in 100 bills) in cash to the teller. Teller gets up goes behind a wall comes out tells me the machine jammed and is only showing $1,400. When want back said she got an additional $300.00 I would have to wait for the manager to try to clear the rest. Was told to leave and they would call me. Teller advised the machine been broken and a tech been out to fix but “he only spent a few minutes on it. I should have known better.” I then received 2 phone calls to ask if I could check to see if there was an other cash in my envelope which I did and find anything. Then Was told machine can not be cleared till after 3:00 or 3:30. I heard nothing called at 3:50 was advised still working on the machine. At approximately 4:25 got a call from branch manager said she could not fine $100.00 of my money and nothing they can do. I advised teller took money behind wall and is now missing. Manager advised she would call her supervisor. At approximately 4:50 I was called by manager and she told me she talked to her supervisor and she agreed nothing more can be done. When I asked for her to contact me she said here is her cell number call her. The number is a non a working number. Called the 800 number and was advised nothing they can do maybe some can call me tomorrow.

  Business Response

  Date: 08/18/2023

  August 18, 2023

  Dear
  **** *******:
  
  Franklin
  Mint Federal Credit Union (FMFCU) received the complaint filed with the Better
  Business Bureau (BBB) by ***** ******. 
  There was one (1) main concern identified in the complaint:  deposit discrepancy.
  
  On
  August 10, 2023 at 9:00 a.m., a District Manager contacted *** ****** and
  apologized for his experience and thanked him for providing the coaching
  opportunity for staff.  *** ******’s
  account was also made whole and is reflected in his account history.
  
  For
  the foregoing reasons, FMFCU respectfully requests that the BBB close this
  matter.  I may be contacted at either the
  phone number or email listed below should you require additional information or
  if you would like to discuss this matter with me.
  
  Sincerely,
   
  Vice
  President and Chief Compliance Officer

• Initial Complaint

  Date:12/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with the Fair Credit Reporting Act. The list of accounts below has violated my federally protected Consumer rights to privacy and confidentiality under 15 USC 1681. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C 1681c. (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. 1681s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

  Business Response

  Date: 12/27/2022

  December 22, 2022 
  Dear **** *******: 
  Franklin Mint Federal Credit Union (FMFCU) received the complaint filed with the Better  Business Bureau (BBB) by ***** **********. There was one (1) main concern identified in the complaint: 1) FMFCU reporting information about *** **********’s accounts to the credit  bureaus.  
  There is language *** ********** agreed to when he signed the loan documents that states  “You further agree that We may give information about the status and payment history of Your  Account to consumer credit reporting agencies…”  
  Additionally, FMFCU’s privacy policy outlines with whom we share our members personal  information. Our annual privacy policy notice was provided to our members in their June 2022  statement. The privacy policy is available at any time on FMFCU’s website,  ******************************************** or by requesting a copy via phone, secure  message or by mail to:  
  Franklin Mint Federal Credit Union  
  5 Hillman Dr. Suite 100  
  Chadds Ford, PA 19317 
  For the foregoing reasons, FMFCU respectfully requests that the BBB close this matter. I may be  contacted at either the phone number or email listed below should you require additional  information or if you would like to discuss this matter with me.  
  Sincerely, 
  Gretchen S******* 
  Vice President and Chief Compliance Officer 
  
  

• Initial Complaint

  Date:11/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I changed my address via telephone, fax, and online. I made sure that they have the current address. However, this company won’t stop sending statements and written correspondence to an address in Glen Burnie, MD. Because of this, I’ve not received statements in months. This company knows that I’ve updated my address, as I have the emails and faxes to prove it. However, I cannot get them to mail statements to the correct address.

  Business Response

  Date: 12/02/2022

  December 1, 2022 
  Dear **** *******: 
  Franklin Mint Federal Credit Union (FMFCU) received the complaint filed with the Better Business Bureau (BBB) by ****** *******. There was one (1) main concern identified in the complaint: 1) incorrect mailing address after  change was requested. 
  In response to *** *******’s concern regarding the mailing address FMFCU has on file. I can confirm that the most  recent statement sent in early November was sent to *** ******* with the address of PO Box 910 Laurel, MD 20725.  This address matches the address listed in the complaint filed by *** *******. FMFCU makes every effort to provide  service that at a minimum meets, if not exceeds our members’ expectations and we apologize for any inconvenience the member may have experienced. 
  For the foregoing reasons, FMFCU respectfully requests that the BBB close this matter. I may be contacted at either  the phone number or email listed below should you require additional information or if you would like to discuss this  matter with me.  
  Sincerely, 
  Gretchen S******* 
  Vice President and Chief Compliance Officer 
  
  

  Business Response

  Date: 12/08/2022

  I'm not sure want additional information you need. Please see the attached letter.