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Business Profile

Major Appliance Services

Miss Appliance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was assigned to fix our gas stove by our warranty company because there was no one immediately available in our county. Their prior reviews looked pretty terrible, mostly 1 star reviews here and on Yelp, but we decided to have them scheduled and give them a chance. A repair tech called my wife on a Monday and he didn't even identify himself or his company. He wanted to try to come right away without giving any advance warning. Within that 30 second long call, my wife scheduled with him for the next day. He said he would come before 11:00 but gave no specific appointment time. Tuesday came, she got up early and changed all of her plans so that she could be here to let him in. 11:00 came and went. No phone call from him or from Miss Appliance explaining why he was late. By noon it was obvious that he wasn't even going to show up. My wife called the business number and their VM only had a generic outgoing message without identifying a business. She left a message and never heard anything back. By 3:00 PM she called the warranty company to cancel the appointment, and as of the late evening we never heard back from Miss Appliance. Honestly I refuse to have someone possibly string us along over repair issues when they can't even show up, or have the common courtesy to call and let us know they're going to be late or can't make it to an appointment. Upon checking ****** today, Miss Appliance Repair in ***********, ** was listed as permanently closed. If they happen to change their status stay away from this business!

Miss Appliance is NOT a BBB Accredited Business.

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