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Business Profile

Mortgage Broker

FreeRateUpdate.com LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for FreeRateUpdate.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/01/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for this service to help find a new mortgage lender. I understood I would be reached out to. I expected it to be in moderation. Sadly come to find out it was the complete opposite. I was harassed with 50+ calls a day. It is at the point where every few minutes I receive 4-8 calls all at once and I am missing work calls / it is very much disrupting my day. This is the most insane amount of calls i have been hammered with. I even called and requested for the calls to stop and they are still coming. It is getting to the point where I am close to changing my phone number to avoid this all together. Ive attached screenshot of all the calls i have received today may 1st since 8:07am this morning and currentlly writing this at 11:18am. Clearly can see how it has been non stop all day long.

      Business Response

      Date: 05/02/2025

      Hi ********,

      Thank you for bringing this matter to our attention. We take all concerns regarding communication preferences seriously. Upon receiving your complaint, we did confirm that we marked you as "do not contact" in our system on 5/1/2025. Additionally, we have requested that our lenders also mark you as "do not contact". We apologize for any inconvenience this may have caused and appreciate the opportunity to address and resolve the concern.

    FreeRateUpdate.com LLC is BBB Accredited.

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