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Business Profile

Plumber

Royal Plumbing Heating & AC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Matthew P

    Date: 03/10/2023

    Eric was nothing but professional and I would highly recommend him. Nate however is the most unprofessional person I've had the misfortune of "speaking with" if you could even call it that.

    My second floor shower drain was leaking, and after already paying the original invoice the issue was incorrectly diagnosed twice, delaying the fix. I spoke with Nate briefly who explained that I would be credited for my initial charges and he would create a new invoice for additional charges to fully fix the leak.

    A day or two later I received the new invoice and wanted to discuss the new charges with him. However after calling back I was unable to speak with him directly. After multiple attempts I got him on the phone during which he literally yelled that we had previously talked, the charges were explained in the invoice, and before I had the chance to respond he abruptly hung up. I am a fair person who is more than willing to pay for additional time and labor for people like Eric to come out. However this was NO WAY to speak to a client who has already paid partially for a job not completed and delayed for weeks. ENTIRELY unprofessional. As long as Nate is part of this company steer clear.

  • Tanisha H.

    Date: 12/09/2022

    This company was referred to me by my home warranty company(American Home Shield) They came to my house to change my water heater and they were very unprofessional.They claim they couldn’t remove the old water heater and just left it in my basement. They informed me that I would have to get scrap guys to remove it from my basement.I talked to the owner (Nate) on the phone and he was extremely rude.He basically wouldn’t let me speak and told me he was done talking. I never seen a business treat someone in this manner.I would not recommend this company to anyone as they have poor customer service and never available when you call.

Royal Plumbing Heating & AC is NOT a BBB Accredited Business.

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