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Business Profile

Credit Union

Merck Sharp & Dohme Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Merck Sharp & Dohme Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Merck Sharp & Dohme Federal Credit Union has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Merck Sharp & Dohme Federal Credit Union

      335 W Butler Ave Operations Center Chalfont, PA 18914-2329

    • Merck Sharp & Dohme Federal Credit Union

      665 Main St Harleysville Office Harleysville, PA 19438-1772

    • Merck Sharp & Dohme Federal Credit Union

      PO Box 4 West Point Office Wp West Point, PA 19486-0004

    • Merck Sharp & Dohme Federal Credit Union

      130 W Main St Collegeville Office Trappe, PA 19426-2025

    • Merck Sharp & Dohme Federal Credit Union

      351 N Sumneytown Pike Upper Gwynedd Office North Wales, PA 19454-2505

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/19/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transfer of funds from the Merck Sharpe $ Dohme Credit Union to my Brokerage Account. It took more than 10 days to complete, and with a transfer fee. . In additional to the excessive time delay, I had to go through senseless steps just to get the Credit Union to initiate the Transfer. The funds were from my Personal Checking which had a balance many times over the amount of funds I wanted to transfer. If this is considered 'Quality Customer Service', I would not welcome, or wish to do this again. I've been a member for over 40 years. I have transferred funds from other Financial Companies where I have funds, those transfers were completed in less than 1 day. There is nothing like a great service from a financial company, and the Merck Sharpe & Dohme Credit Union is nothing like a great Finacial Service firm. *** 

    • Initial Complaint

      Date:06/21/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a debit/gift card from this credit union. When I spoke to the card member services of the card, I was told I can get a replacement card (with $10 replacement fee). I gave all my information to the card member services. However, when I talked to the branch they said I was pretty much out of luck just because I wasnt a member. This was a new gift card and it had $175 on it.

      Business Response

      Date: 07/11/2022

      Please contact me at your earliest convenience at ************ to resolve this issue.

    Merck Sharp & Dohme Federal Credit Union is NOT a BBB Accredited Business.

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