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Business Profile

Landscape Maintenance

Total Turf Landscaping

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Maintenance.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company mows my lawn every Thursday. I moved in here last year. Since that time I have been scared to come outside when they are here because they continue to harass me and make lude comments to and about me. I speak both English and Spanish and while I know they think I don't know what they are saying, it is more than offensive. My boyfriend approached one of them last week and asked him to be more respectful. The employee became aggressive and told my boyfriend he can, "say as he **** well pleases to anyone." This is not a business that should have a license to operate.

  • Initial Complaint

    Date:06/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is contracted through my HOA for lawn maintenance which I pay a fee for every month. Half of my entire front lawn has been nothing but dirt since I moved in 2.5 years ago. I spent the time, money, and effort to plant grass seed in that half of the lawn even though it is contracted as their responsibility to do so. Since that time they have torn up the new grass that has grown and replanted none. Their employees are rude, aggressive and confrontational. While I cannot decide who my HOA contracts for lawn maintenance, I want to make other consumers aware of this companies unprofessional reputation in the community and their shady, fly-by-night business practices.

Total Turf Landscaping is NOT a BBB Accredited Business.

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