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Business Profile

Auto Services

Costa Oil

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car to Costa Oil and instead of changing my oil, they drained my transmission fluid. They told me I was all set to leave, and when I pulled away, my car started shaking and making a grinding noise. I turned around and as I drove back in, the mechanics heard it and told me they made a mistake. We will be taking to another mechanic for a transmission diagnostic. If nothing is wrong, Acosta will not pay for the diagnostic.

  • Initial Complaint

    Date:09/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband took his truck to get an oil change at the same garage that I took mine too. After the oil change he was never given a receipt and the fluids were not topped off or inspection done on other parts of the truck. Which in the ad it clearly states 18 point inspection and fluid topped off with oil change. After leaving the garage, my husband drove home and made it to *********************, Chambersburg, PA *********** where the truck completely shut down. My husband go out of the truck and oil was everywhere. When upon opening the hood the oil filter had completely blown off and oil drenched the motor of the truck, side walls, battery, alternator, and other major components of the motor. Oil was everywhere and dripping from the under carriage. I immediately called costa oil and they sent the same guy to the place where the truck broke down and had him replace the oil and filter. He admitted to me on the phone that it was the wrong filter and that is why it blew off. He said to follow him back to the garage to clean the oil off the motor but when my husband got there, they just took a hose to clean it off. When I got home the motor was covered in motor oil. Since it was the holiday weekend, I had to wait to find someone to clean the motor for us. Then on today 5/5/23 my husband went to go to work and the truck shutdown. I called the dealership where we bought the truck to get it towed to there and they will look into it and see what is wrong, but he asked me if it was making a knocking sound and I replied yes. He immediately told me the motor has blown. Now Costa Oil will pay for all damages and replacement of my motor in my truck. Due to their negligence and not doing their job. I have videos after the oil change and of today of the motor making the knocking sound.

Costa Oil is NOT a BBB Accredited Business.

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