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Business Profile

Appliance Repair

Nbili Appliance Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My refrigerator stop cooling. I purchased it in 2020 so it is fairly new. I found his business on the internet and decided to give it a try. I sent him a text as he requested for you to do. I gave him the make and model of my refrigerator through text. He called me back and informed he would be able to fix the problem. He arrived to my home and told me to unplug the refrigerator for 24 hours to see if it would work. I advise it was already unplugged for more than 24 hours, and it needs to be fixed. He directed me to leave it unplugged, and he would be back the next day. Once I gave him a service charge of $50, he then advise to go to the model of the refrigerator's website to see if they could assist. I was confused because he told me he could fix it, and he is fraudulently going around to homes collecting service charges to diagnose and not fixing the appliances. I have tried to contact him several times for three days, and he will not return my phone call. I would like this company to pay me back my $ 50 service charge.

    Business Response

    Date: 08/30/2022

    We received your mail concern **** ****** ***** located at ** * ***** ** complaint ID ********. Yes we visited this costumer . At the time of our visit the fridge was working so nothing we can do , we collect  service call fee 50 $ it’s not refundable appliance fixed or not fixed . We told her if there is any issue with compressor we aren’t t allowed to do it and we can t work on that compressor because it need another license also it’s hazardous . **** ***** call my work phone after one day on  My day off  . Then she start to text messages :

    “Good Morning, 
    My refrigerator still doesn't work. Please let me know if you can fix it or not? I know you mentioned you couldn't,  but then said you could. Also, please let me know prior to coming how much it will be. Thank you nibilli.

    Please contact me. I advised through text the model of my fridge. If you were not able to fix it, you should of said NO. I have your tag and car model through My cameras and I will file a Police report and a report  through IRS and BBB for fraud if you do not comply.   I am a federal government worker and your business is probably not paying tax. “

    We decide not visit this costumer and  classified in our black list . We don t feel safe or comfortable to work with this costumer . 

    Sincerely 
    Nbili appliance repair 

    Customer Answer

    Date: 08/30/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]



     Complaint: ********



    I am rejecting this response because: I sent the make and model to the business owner. We spoke on the phone and he assure he could fix the compressor. He waited until I gave him the money to say he couldn't fix the issue. The fridge was not working and was hot during the time he arrived. He informed to wait 24 hours and call him if the refrigerator was still inoperable. He is fraudulently collecting fees, and doesn't have a certification to work on appliances.


    Regards,



    ******* ***** 

Nbili Appliance Repair is NOT a BBB Accredited Business.

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