We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Best Western

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking for a hotel this past week to stay at over night on Saturday into Sunday. I used Expedia to book the room and realized I had made a mistake. Less than 15 minutes later I cancelled the reservation since I made a human error. I tried to ask ******* to send a refund or try to get this back. I have previously stayed there and they never even responded to my request that I sent. I believe the fee should be waived. I never stated at the room or even check in. I also cancelled less than 15 minutes into the booking since it was a mistake. This was the Best Western Hotel in *******, **.

  • Initial Complaint

    Date:12/21/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 20, 2022 at about 5 p.m. I was asked to leave a hotel, Best Western Plus in *******, **. that Ive been staying at since September 21, 2022 and I still have yet to be given a valid reason despite my asking the manager *****************************. The only thing he said to me was that I I was occupying a room that I paid for and that I threatened to make a complaint about the condition of his hotel which Im lawfully allowed to do. That should not have been a reason rudely tell me to leave, I am already facing a hardship which is why I have been staying there for so long and to be embarrassed in that manner is unacceptable. Ive overlooked the mice, roaches, bed bugs, filthy rugs, questionable relatives he have living there who are his housekeepers), horrible smells from uncleaned carpets from pet urine (pets are allowed in hotel by no carpets are ever cleaned & rooms are never deep cleaned)Ive had hotel doors that were hard to open locking my ***************** in the room, even had to physically fix a door lock with a screwdriver myself because he no maintenance workers & that door was unsafe. All in all I was disrespected & Im pleased with my stay & with the manor his ***************** with hotel.

Best Western is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.