Complaints

This profile includes complaints for Power Home Remodeling Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Power Home Remodeling Group, LLC

  2501 Seaport Dr Fl 4 Chester, PA 19013-2249

  
• 

  Power Home Remodeling

  7701 Metropolis Dr Bldg 12 Austin, TX 78744-3125

  
• 

  Power Home Remodeling Group, Inc.

  1660 Walt Whitman Rd Suite 140 Melville, NY 11747-4159

  
• 

  Power Home Remodeling

  201 Jones Rd Fl W Ste 205 North Waltham, MA 02451-1600

  
• 

  Power Home Remodeling Group, LLC

  41370 Bridge Street Novi, MI 48375

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We initially signed up with Power and paid a down-payment, because they assured us that the people who would be doing the work will be neat, respectful, clean, esp considering that I would be the only 1 here for install; however that was not the case. On the day of install,Sept 26th 2024 there was a car parked infront of our home with someone in the drivers seat, who did not identify himself after I pulled up. After entering our home, about 20-30mins later a power truck pulls into our driveway. The person driving the truck rings the doorbell. I answer and ask did someone say it was OK to park in our driveway. He then proceeds to say that I should know they need to use the driveway. I informed him that no 1 informed us of this and that I would need to call power to find out if there is anything else i need to be informed of. Upon calling power customer service informed me that they were unable to reach the office in charge of our install. I then went back to the crew at this point the guy in the car is out and standing outside as well, along with the passenger from the truck (3 men in total) They proceed to enter our home. I ask if the have booties for their shoes. They then inform me that they don't need booties because they don't have to wear them at any other job. I then inform them that this is our home and not every other home. This became an issue, with us both going back and forth. The guy who drove the car then gets back in his car and leaves without a word. I'm now scared, anxious and nervous, and call power again. They again inform me that the office is unavailable. I ask if I should call the police because I don't feel safe. She then says to tell them to leave which I did. *** from the office returns my calls later and tells me he can have another crew there and to talk it over with my partner n call him back. My partner and I talk it over and 2 days later call back to say we don't want to proceed. He tells us that's not an option and we need to schedule.

  

  Business Response

  Date: 01/05/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Your project with Power Home Remodeling was cancelled on 11/21/2024 and Power has not had contact with you since then.  We apologize for any inconvenience that the home remodeling process has caused you and wish you the best in the future.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 01/06/2025

  They canceled our project and haven't contacted us since, however they have not returned our deposit. When we filed a dispute with our credit card company they rejected it, although we recieved no service from them due to their own workers fault. Our complaint is in regards to a refund of our money. Their response is unacceptable.

  Customer Answer

  Date: 01/08/2025

  
  
   Complaint: 22762924
  
  I am rejecting this response because:They canceled our project and haven't contacted us since, however they have not returned our deposit. When we filed a dispute with our credit card company they rejected it, although we recieved no service from them due to their own workers fault. Our complaint is in regards to a refund of our money. Their response is unacceptable.
  
  
  Regards,
  
  ******* ******
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 01/08/2025

  Good morning,

  The window project was cancelled outside of the three day rescission period in which you are able to cancel the project without penalty, which started on 8/16/2024 when you entered into the remodeling agreement with Power Home Remodeling.  These terms are outlined in your copy of the Sales Agreement associated with the project.  Custom made product had already been ordered, manufactured, and furnished when you elected to cancel the project on 9/26/2024, the date of the installation, which can not be returned or utilized any other way and for which Power has already been invoiced for by your window manufacturer.  The down payment for the project was collected at the time of sale to protect Power from such an occurrence, as Power is now responsible for both material and labor costs associated with your incomplete and unpaid project due to your breach of the contract.  For those reasons, the down payment will not be refunded.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 01/10/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22762924
  
  I am rejecting this response because: we have not recieved a refund of $6238.07 that they took as a down-payment and when we disputed with the credit card company they stated that power denied the claim. No work was done by power at our home!
  
  
  Regards,
  
  ******* ******
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 01/15/2025

  Good morning,

  The reasons for why the down payment will not be refunded were outlined in the previous response to this complaint.  If you have any questions or if you wish to proceed with the project please reach out to your local installation office and representative will be happy to assist you.  Otherwise, the contractual relationship you have with Power has been terminated at your request and no monies paid towards the project to cover the material and labor costs that Power has already incurred will be returned.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:01/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Power windows and doors, Had new siding, windows and gutters installed Feb2024 May 2024 siding fell off back of house, was not fixed until September 2024.January 2025- gutter and soffit pulling off of *****, had been applied w nails, not long enough. The offices are closed today so awaiting response to my inquiry via their website

  

  Business Response

  Date: 01/02/2025

  Good afternoon,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power's offices were closed on January 1st, 2025 in observance of the New Years holiday.  A Power representative was in contact with you on 1/2/2025 in regard to the gutter and soffit concerns and a service is scheduled to have those concerns taken care of.  As outlined, your prior concern with the siding that was installed on the home has already been serviced and is not in need of repair.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 01/03/2025

  The response from the company representative indicated that repair has been scheduled when it actually has not. I was requested to send pictures, which I have done, I am waiting for a date and time for the repairs...

  Customer Answer

  Date: 01/08/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22754124
  
  I am rejecting this response because:
  
  
  The response from the company representative indicated that repair has been scheduled when it actually has not. I was requested to send pictures, which I have done, I am waiting for a date and time for the repairs...
  Regards,
  
  *** ******
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 01/08/2025

  Good morning,

  The service for your gutters was tentatively scheduled for 3/12/2025 pending receipt of the photos of the damage to the gutters.  A representative will be in contact with you to confirm the service date and the scope of work required at the service to ensure everything can be taken care of promptly.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

  Customer Answer

  Date: 01/09/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22754124
  
  I am rejecting this response because:
  I called the company1/7,

  The representative stated someone would be in touch about the date for repairs, I have not received a call back
  
  Regards,
  
  *** ******
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 01/15/2025

  Good morning,

  What was explained on 1/8/2025 when Customer Support was speaking to you and what has been explained in previous responses to this complaint is that the service for the gutter repair is scheduled and if both a) alternative arrangements are warranted and b) an alternative service date can be accommodated that a representative will be in contact with you to discuss those alternative arrangements.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 01/17/2025

  Still no scheduled date from the company for a resolution to the gutter problem

  Customer Answer

  Date: 01/21/2025

  Acceptance of current plan for repairs  scheduled for Jan 31 And Feb 3.

  Will close complaint upon full completion of service required
  
   Complaint: 22754124
  
  I am rejecting this response because:
  
  
  Regards,
  
  *** ******
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:12/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RUNNING MY CREDIT AFTER I PAID WITH CREDIT CARD

  

  Business Response

  Date: 12/30/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  When you entered into an agreement with Power Home Remodeling to have your entry door replaced, you completed and signed a credit application authorizing Power Home Remodelings lending partners to pull your credit to determine your credit worthiness in order to receive approval for financing for the purpose of paying for your project with Power Home Remodeling.  A copy of the signed credit report authorizing this is attached.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

  Customer Answer

  Date: 01/13/2025

  Need to know there attys name and firm to send letters of intent to sue

   

  Thanks

• Initial Complaint

  Date:12/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had windows from Power Home installed several years ago. Since then, they have become discolored and foggy. Because of the lifetime warranty, I have been trying to get them replaced. Power Home has made appointments six separate times over the past 1.5 years to come replace them. Each appointment has been cancelled on the DAY OF (an hour before the appointment or at the time of the appointment) because of nonsensical reasons such as: one of the workers quitting weeks prior, one of the workers getting sick day of, an alleged car accident the day of, etc. or for simply no reason at all. I have not been met with any effort to reschedule these appointments in a timely manner and my windows continue to look horrible and have not been replaced. They previously would reschedule for a month later and have now started rescheduling the appointments to two months later. I have called the company an infinite amount of times and am met with resistance and ridiculous excuses. I ask to speak with a supervisor each time and only once have I received a call back. The supervisor was unable to address my concerns or help me in any way. This company is unprofessional, scheming, and a scam. I will never get back the time, money and effort I have wasted on dealing with them and am still awaiting the last window delivery I was promised weeks ago.

  

  Business Response

  Date: 12/26/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  At this time, your service appointment to address the concerns with the windows installed in your home is scheduled for the earliest available date and time.  Power representatives have been in touch with you on 12/9/2024, 12/11/2024 and 12/23/2024 and have placed a final window sash on order with your window manufacturer and have confirmed the details of the pending service you have scheduled.  We apologize for any inconvenience rescheduling your service appointment may have caused and look forward to having everything resolved for you as soon as possible.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hire them to install the siding and gutters on my house, everything went well until we found some issues with the install, all four corners of my roof were lift up by the drip edge, and the gutter on the back was installed too low making the water to drip behind the gutter and making my back deck and door to be wet. after they sent out the crew to have it fixed the siding crew came and try to six the issue with the drip edge and end up ripping some of the shingles of my roof making it exposed for the rain water to filter into the porch, then they did send the gutter crew to raised up the back gutter but the capping around my kitchen window they bend it in and destroy it, i called the office once again and request to have a manager come and see what all was going on to see if we can get a solution to this and after he (*****) came and took pictures he scheduled someone to come and fix it but its been a battle as well because he ignores my messages, and today i had the gutter crew come and just to say that the issue needs to be fixed by the siding crew, also the drip edge that was installed on the back was capping metal not actual drip edge material. so i need someone to finally fix this issue, fix my roof (that was not part of the project and it was perfectly fine before the install) and have a crew to fix it all because i did not pay this big amount of money for a s***** job! we had windows installed the previous year by this company and had no complaints and that's why we trusted this company to do the siding but this time its been nothing but a headache and been given the run around with terrible service!

  

  Business Response

  Date: 12/21/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power's local installation office in ********* has been working with you through the remaining concerns with the siding and gutter project and was in contact with you as recently as yesterday, Friday, 12/20/2024.  The concern with the existing roof shingles is a pre-existing issue, Power's siding and gutter crews did not cut back or damage the shingles.  Power has provided photos showing the condition of the shingles before and after Power performed work at the home and they are in the same condition.  The other concerns have been resolved with the exception of the drip edge that needs to be replaced.  Powers local installation office advised you that they are sourcing a matching color for your home and would be in contact with you as soon as the materials are available to schedule the service to complete the repairs to the home.  We look forward to having everything resolved for you as soon as possible.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to file a formal complaint against Power Home Remodeling regarding their work on my home in ********. As a military and first responder family, our financial stability is paramount, and the companys negligence has severely impacted us.Unfortunately, the company exhibited a lack of knowledge and substandard workmanship. They failed to adhere to construction and installation codes specific to ********. A project manager after two years of ongoing issues informed us his company originating from the eastern region, the company did not educate themselves on the necessary standards. As a result, it caused excessive water damage to our property.Instead of replacing our old siding completely as contracted, they installed new siding over the existing one without proper inspection, which I had paid for. Unfortunately, the entire siding will need to be replaced to fix and correct the damage. They used incorrect nail spacing during the installation and covered the weep holes of our windows, resulting in thousands of dollars in damage. As a first-time homeowner, I was unaware of these violations until I conducted my own research and discovered the numerous codes they had breached. I feel taken advantage of due to being a first-time homeowner and a female, having had this ongoing issue for two years with no resolution from their warranty company.The companys ongoing negligence and refusal to address their wrongdoing have left us in a difficult financial situation. I strongly advise against contracting this company and urge others to thoroughly research contractors and their regional expertise before hiring.Sincerely,******* ********* **** *****

  

  Business Response

  Date: 12/19/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power has been on-site to address any concerns that may have existed with the siding installation at your home since it was completed.  Most recently, a Power Installation Manager was on-site on 12/9/2024 and determined that the window with the most recent concern does not have weepholes, nor to at least two of the windows on the opposite side of the home.  There are several different styles of windows in the home from multiple manufacturers, some of which have weepholes and some of which do not, and Power is not responsible for any issues with the windows without weepholes as Power could not have covered a weephole in that window.  When you expressed additional concerns with the siding project, a Power Project Production Manager agreed to review those concerns with you on-site today, Thursday 12/19/2024.  Any necessary next steps will be determined at that visit with you.

  If any outstanding concerns with the siding installation at your home are present, Power looks forward to resolving those for you as soon as possible.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2024 my lawn service broke the window on my front door. Most of the shattered glass remains in the frame and Power Home Remodeling accepted payment from the lawn service insurance for the repair in the amount of $1,475. Since that time t a repair was scheduled for September 30 and Power canceled because they did not have the glass. As of now the glass is scheduled to arrive February 10 with a new install date of February 12. They suggested they could do it possibly by Thanksgiving but that has not happened. I do not believe the repair will happen and would like to get the repair money refunded to me and have someone else do the work.

  

  Business Response

  Date: 12/18/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Unfortunately, the original entry door manufacturer of the door in your home is no longer in business and the product warranty on the entry door is no longer in effect.  Additionally, Power is no longer able to source replacement entry door parts, and in particular entry door glass inserts, through the original manufacturer.  Power has been able to source some replacement door parts through other 3rd party vendors, however turnarounds times on manufacturing and delivery vary, and are often inconsistent, which can make predicting accurate delivery and installation times difficult.  Power has already ordered the replacement glass insert and trim for your door you scheduled the earliest available date and time based on the expected delivery.  This order is no longer able to be cancelled with this 3rd party vendor, therefore Power will not be able to refund you for the cost of the replacement service.

  We look forward to having everything resolved for you on 2/12/2025 as scheduled.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

• Initial Complaint

  Date:12/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2019 we had windows installed, several of the windows have worn out or are not working properly as they have lost their insulation integrity. After waiting for more than a year to get the windows fixed, the company has not done anything. They said that its a shipping or replacement issue. Anyway, these windows were advertised as lifetime warranty. Therefore we would like to to get the windows fixed or the cost of them returned to us promptly, which I calculate as around 7k + interest in todays market. Please return call, or this will be considered as a breech of contract and we will request the full refund. Thanks.

  

  Business Response

  Date: 12/16/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power has placed three separate orders for different replacement window sashes for your home with your window manufacturer and Power is still waiting for those orders to be completed and delivered to Powers local installation office in *******  As soon as Power's local office receives delivery dates for your orders a representative will be in contact with you to schedule a service to install the replacement window sashes in your home.  We apologize for any inconvenience the delays in servicing your windows may be causing and look forward to having your window concerns resolved for you soon.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:12/12/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Salesperson have been to my house twice this week - Lie about my neighbors having their windows changed - Has my information

  

  Business Response

  Date: 12/12/2024

  Good afternoon,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power's local marketing team is in your area because Power is currently performing or has recently completed work in your community.  If you wish to be added to Powers local "Do Not Knock" list so that Power's marketing team no longer stops by when work is being performed in your area, please reach out to the *************************** at the phone number below and a representative will be happy to assist you.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 12/13/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22679757
  
  I am rejecting this response because:

  I am not willing to call their customer support team since Ive been hearing and seeing reviews that they will not remove you but attempt again to get a person to come to my property. I dont feel safe having my number exposed to this company and how aggressive the salesperson was to me. 
  

  I felt unsafe and uncomfortable while they were on my property. I did not give them consent on coming back for an estimate and the fact that they called the scheduler when I inform them I dont own the house and will not being needing an estimate is ridiculous. 
  
  
  Regards,
  
  ****** ****
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 12/13/2024

  Good morning,

  Your information has been added to both Power's national "Do Not Call" list and Powers local "Do Not Knock" list.  These changes may take up to *********************************************************************************** visits to your home from Powers sales or marketing teams.  We apologize for any inconvenience this may have caused.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 12/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ****
  
  

• Initial Complaint

  Date:12/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, unfortunately, trusted the Power Home Remodeling sales person when he said there would be no interest charged for over 48 months. ( I swear it was more like 90 months - I made him repeat it over and over). I wish I had cancelled it when the windows didn't get there by the time of the install, and the install date had to be changed. That was a sign. Then when they did install it, I had to get them to come back and redo one of the double windows because it wasn't even put in right. There was also the promise of a discount if they got a good review, which my son-in-law gave them - no discount. I've been paying my loan off with interest since day one and there was no discount. In Georgia - a verbal agreement - such as offering 90 months interest free is considered a binding agreement. If you call them, they deny ever offering it. Run fast from this company. Nothing but a bunch of liars.

  

  Business Response

  Date: 12/12/2024

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  The project price discount that you agreed to at the time of sale in exchange for your review of the project and in exchange for Powers right to use photos of your home for marketing purposes is factored into the price of the project on the front end, it is not deducted from the project price after the fact.  The project price you were given at the time that you signed a contract entering into an agreement with Power included those discounts.  A copy of the marketing programs agreement that you signed is attached. 

  Power does not offer financing directly to consumers, rather Power is partnered several different lending partners that offer financing to Power customers for the express purpose of paying for a project performed by Power.  Powers lending partners do not have any loan programs that include an introductory 0% interest rate for any length of time.  As outlined in the credit application you signed (attached) Power has no influence on whether you will receive finance approval, how much finance approval you may receive, or what the terms of those agreements will be.  This is all based on your credit worthiness and determined by Powers different lending partners. 

  Thank you,

  **** *******
  Director of Customer Support
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