Complaints

This profile includes complaints for Power Home Remodeling Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Power Home Remodeling Group, LLC has 23 locations, listed below.

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  Power Home Remodeling Group, LLC

  2501 Seaport Dr Fl 4 Chester, PA 19013-2249

  
• 

  Power Home Remodeling Group, LLC

  41370 Bridge Street Novi, MI 48375

  
• 

  Power Home Remodeling Group, LLC

  2500 W Bradley Pl Ste G Chicago, IL 60618-4720

  
• 

  Power Home Remodeling Group, LLC

  4135 Crescent Park Dr Riverview, FL 33578

  
• 

  Power Home Remodeling

  1922 Old Murfreesboro Pike Nashville, TN 37217-3090

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first time Power Home Remodeling came out the job was done real bad they had to strip it and have another installer coming in for the second time the second time the gutters are pitched wrong and they're just not up right and the drip edge is all been up from the first installer and other other things are wrong too too much to list. You can call me at ************ thank you very much

  

  Business Response

  Date: 07/26/2022

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  A Power representative has been in contact with you with respect to the outstanding concerns with your recent project.  Power has agreed to reimburse you for the sum of money paid to repair a few small items after the siding installation and to pick up the leftover material that is still at the house.  Powers Warranty Service department is coordinating with the local install office in Detroit to arrange for a service visit to resolve the few remaining siding and roof concerns.  A representative will be back in touch with you within 24hrs to confirm this service visit.
  

  Thank you,
  Ryan F*********
  Warranty Service Director
  O: ***************
  Power Home Remodeling 
  PowerHRG.com

  Customer Answer

  Date: 08/04/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: They pick up extra material but they left the long box and 2x4 two of them. Im tried of what they do. Bad for my health. And Pete T****** said be in touch regarding next steps and never did.
  
  Regards,
  
  *************************
  

  

  Business Response

  Date: 08/06/2022

  Good morning,

  The leftover material has been picked up and removed from the property and the reimbursement for the few minor items outlined in your initial complaint has been agreed to.  Power is still waiting on photographs from you of the other concerns before moving forward with a scheduled repair.  This was how the conversation was left when Power reached out to you last.

  Please reach back out to Power's Warranty Service division with the requested information and Power would be happy to move forward with the necessary repairs accordingly.
  
  Thank you,
  
  Ryan F********
  Warranty Service Director
  O: ***************
  Power Home Remodeling 
  PowerHRG.com

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've spent three hours with their salesperson in my house who assured me in the process that Powerhome RG has sole responsibility and ownership of a job from start to finish, all the parts and materials are made for/from PowerHome RG only and are not taken from any outside manufacturing as they customize their parts to fit the quality they want to provide.We selected parts and materials and planned the project for outside remodeling of the entire house and setup a time for the project manager to come by and review the scope of work. I was also assured that until the job was finished to my satisfaction, I wouldn't be responsible for any payments. I had a great follow up meeting with the project manager and we setup a date/time for the project to occur (July 11th). On July 8th I received a call that the materials were not available, and the project had to be rescheduled. We rescheduled it for July 26, as we are trying to make sure the dumpster isn't sitting outside over a weekend or in general an extended period of time. On July 10th, their delivery driver was knocking on the door with the materials! I explained that they said they would be delayed and the project was moved, the driver went off to talk to his supervisor and never came back. July 25th rolled around and the dumpster was dropped off, but no materials were ever delivered! I had to spend an hour on hold with PowerHome to find out that "the crew will go pick up the materials first thing". What would have happened if i hadn't called!!? this company is NOT organized and clearly mis advertising about where the parts come from and the crews they work with. Today (the 26th) the crew is supposed to show up by 7am and I got a call that the crew has "truck issues" and won't be out UNTIL THURSDAY (if another excuse doesn't come up). No work has been done at this point and I told them to just cancel the project but was told I'd be required to complete the contract even though they are clearly not doing so.

  

  Business Response

  Date: 08/03/2022

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  The siding project for your home was commenced on 7/28/2022 and was completed on 7/30/2022.  We apologize for the confusion surrounding the availability of materials and the need to reschedule the start of the installation.  A copy of the completion certificate confirming the completion of the project and your satisfaction is attached.  Because the project has been completed and funding has been authorized by you, Power can not cancel the contract.
  

  Thank you,

  Ryan F**********
  Warranty Service Director
  O: ***************
  Power Home Remodeling 
  PowerHRG.com

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our roof done by Power last week on 7/15. The crew never showed up on day 1, so to make it up to us Power said they would give us a deal on the garage, which we couldn't afford to redo without a good discount. While Jake (the regional manager) took a look at our garage, he said "this is bad, this wood is all rotted and it's caving in, when it snows next, you'll probably have bigger issues because the rotted wood can't hold too much more". He said this was an emergency job and the loan/bank can be filed as an emergency to help us out on price. Of course, we don't want the roof to cave in, so we signed for them to do the work for $7,851. Originally they wanted to charge us $13,621. Jake said, "this job is going to be more expensive because ALL the wood needs to be replaced and wood is not cheap right now". The only reason we signed to have this job done is because we were told several times that it was so bad we were going to have it cave in. Today, 7/25/22, the crew showed up to do the job and we noticed they weren't replacing any of the wood. So I called Power to ask what was going on, because I don't want new shingles going on rotten wood. They called the job manager, John, and he came out to speak with me. He showed me that the existing wood was in great condition and didn't need to be replaced at all. He even showed me pictures of how good the wood was. So now, on the phone with Power, Mike said he sees pictures that Jake took, and the "wood looks great, he must have exaggerated about the issue". So he said we can refund you the 6 sheets of wood we charged you. I said no, that isn't enough, we were lied to and this isn't right. Mike then said, " what do you want, you go a great roof". Project number: **-***** Date: 7/25/2022 Price: $7, 851

  

  Business Response

  Date: 07/26/2022

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power has agreed to discount the project price $1,351.57 for the misunderstanding and subsequent inconvenience pertaining to the roofing project.  The final project price is a total of $6,500.  Copies of the signed project amendment and the signed completion form for the project are attached to this response.

  Thank you,

  Ryan F*********
  Warranty Service Director
  O: ***************
  Power Home Remodeling 
  PowerHRG.com

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchased the windows from Power Home Remodeling, I was told over and over that the warranty would cover any glass breakage on my windows for as long as I owned my home. I asked specifically about the glass breaking and they were emphatic that glass breakage for any reason was covered by the warranty. Now that I have a broken window, I find out that is not covered. I am very disappointed in their sales team for blatantly lying to me about what was covered. Yes, this is a painful life lesson. 

  

  Business Response

  Date: 07/25/2022

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Unfortunately, accidental glass breakage is not covered by either *****'s window product warranty or Power's lifetime labor warranty.  Stress cracks and fractures are covered by *****'s window product warranty for the first 90 days.  The incident involving your new sliding glass door does not appear to be a stress crack or or tempered glass defect and is also outside of the 90-day coverage period.  Copies of both warranties are attached to this response for your records.

  If you wish to proceed with any potential repair or replacement of the effected panels please reach out to Power's Warranty Service department and a representative would be happy to assist you.

  Thank you,

  Ryan F*********
  Warranty Service Director
  O: ***************
  Power Home Remodeling 
  PowerHRG.com

  Customer Answer

  Date: 08/07/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************