We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Baking Equipment

Stover & Co Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I would like my experience to be submitted in regards to my order, I will also be submitting complaint to carriers corporate them since I do feel they are the blame for most of this. Once I finally received my items, the gel packets was all busted, my chocolates was covered in this material but also my items was no longer cold and was melted. I had reached out to carrier where I was informed of how sorry they was and would submit claim and be following up. They failed to do that so I kindly followed up with company and explained the issue, they did reply back to me but after I explained the issue further I received no other emails. I'm frustrated that I feel ignored or no resolution considering this carrier needs to be held responsible they delivered incorrect location, twice and also I blame them for these damaged items due to how they handled them.

    Business Response

    Date: 05/22/2025


    Hi there I did look up this customer order and we did reshipped a replacement order to her I did check
    And dont see any emails from her but I am more then happy to refund this order for her if she was not happy with both shipment That were sent to her I am going to process this refund right now for her. The credit has been already taken care of on are end

    Thanks 

    ******** ****


    Stover & Company

  • Initial Complaint

    Date:03/19/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I have a order with ID *********. I have emailed customer service and tried to get help but haven't received any guidance. My order with this company is showing delivered but it hasn't been. I reached out to carrier where they explained they would try and trace package but said claim needs completed but company that ships need to do claim to get my money back. Unfortunately I can't reach anyone or get any help. I would like this resolved. Thank you

    Business Response

    Date: 03/19/2024

    The customer did email us on on February 26th we emailed back the same day with the tracking and picture of delivery we also asked them by email to give us a call since there phone number was not a working number and we got no response from them regarding there issue. We are more them happy to resolve this issue for them and already refunded this order back to there original payment today

     

    thanks

     

     

    Customer Answer

    Date: 03/19/2024

    ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me long as refund was done.



    Regards,



    *** ***** ******

Stover & Co Inc is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.