We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Soap

Comfortable Soaks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Soap.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made an order for pick up, and was given a pick up location in my confirmation email. Was unclear and unprofessional in communications, so I requested a refund. Stated I was going to leave a bad review because of my experience, and she threatened my job.

    Business Response

    Date: 12/06/2023

    This complaint is asinine and ridiculous because the business gave the customer almost a week to pick up the products even after the website states that we do not do pick up. We only do shipping and delivery only. The address of the customer is in Sewickley which is where the business was for 2 whole days. We then gave the customer another day at another event in Brentwood to pick up the product. We then explained the the only options left were to pick up In Clairton, not at the owner's home but at the VFW in the neighborhood or shipping. We then told the customer that since she did not respond in the correct amount of time, that shipping would be the only other option and that there would be a $15 fee which is on the website as well. The customer proceeded to defame the business and threaten the business owner with a complaint that was unsubstantiated. We also do not do refund which is clear on the receipt and on the website. This customer has repeatedly ignored the business' attempts to give the product and the customer has no reason to complain other than wanting the business to do what they are not required to do after the effort was already made. The attachments included are the proof of no refunds, the proof of how many times the business reached out to give the customer the products and also the threats to the business.

Comfortable Soaks is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.