Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought that an online subscription had been cancelled since a month since beginning it, at the end of 2021 (started being billed the last four months of 2021). I have been getting charged every month since, but I did not realize so. I thought that this was cancelled. I had attempted to delete my account the month after signing up, but have not been able to, do to a glitch with the Gab website, which would not allow me to delete my account. I did not know this was being charged, I do not consent to those charges, and I am unable to get any substantive help from Gab. They told me simply, you may not have known you had this subscription, but you were granted the features for the subscription, etc. I again, could not delete my account, going this far back. I also did not use said subscription, and had no idea that I was still being billed for it. They only refunded me for the last charge, but were unwilling to refund the full amount which is what I am demanding. I was charged the last four months of 2021 (4 months), all of 2022 (12 months) and into 2023, at $15 a month., and only given refund for this last billing statement. I would like to request a refund of everything but the first month to my account.

  Business Response

  Date: 08/04/2023

  The email chain below is in reference to complaint ID ********
  
  The customer has never reached out to us in the two years of having an active subscription with any issues. They agreed to a monthly subscription at sign up in our terms of sale and terms of service along with agreeing to our no refunds policy on digital subscription services which we cannot get back once provided. That being said we did make an exception with this customer and issued them a full refund to resolve this matter, which you can see in the email chain below with the customer. He claimed he reached back out to you to let you know this matter was resolved. Thanks

• Initial Complaint

  Date:04/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly asked this company to stop emailing me. Some rude condescending person confirmed today this this company was aware that I wished to not be contacted. Yet I continue to receive emails daily that I cannot unsubscribe to.

  Business Response

  Date: 05/04/2023

  *******, 
  
  We received the complaint in the mail (ID ********* from you guys today and have reviewed the situation with our support staff. We can confirm this person is no longer subscribed to our emails and their account was suspended (deleted) as they requested. Additionally they could have managed their subscription settings or deleted their account from their account settings at any time.
  
  Our customer support team made this clear to the user when they reached out and was very kind, despite the erratic language and treatment of our support staff by this individual, which I think you'll agree is uncalled for. We have attached the full email exchange that our support staff had with this person. Some of his emails include the following language: 
  
  Stop *CENSORED* emailing me. Delete my account. You people are a *CENSORED* joke.
  
  To which our support staff replied: 
  
  

  Hello,

  
  

  This email has already been removed from the mailing list and if you scroll to the bottom of our emails there is also an unsubscribe option. You can delete your account in the account section of your settings. Have a fantastic day! :)

  
  

  -Support

  
  

  
  

  Since the issue was already resolved our support team replied and told him to have a good day, at which point he claimed he was filing a report to the  "FCC" which we assumed is when he filed the complaint with you. 
  
  We have attached a screenshot doing you that the user's account was indeed deleted (our system calls this suspended in our moderation panel.) 
  
  Our response is as follows: 
  
  This user reached out to our support staff asking for their account to be deleted and for their email address to be unsubscribed from our mailing list. Our support staff did this for the user right away and confirmed it with them in a response email. The individual then proceeded to berate and cuss at our support staff for several more email exchanges and claimed they were filing a report on us. Our support team did what the user asked and was treated very unfairly. This complaint is without merit. 
  
  We trust this resolves this issue.