Business Profile

Convenience Store

Sheetz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

This profile includes complaints for Sheetz's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

102 total complaints in the last 3 years.
33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/14 in **************** oh, I attempted to complete a online order next door at ********** I was unable to complete the order ( two attempts), because I refused to add my credit card ****** pay.Gametime tickets ripped me off for $104 accessing ****** pay without my authority.I drove to sheetz next store and ordered food in the store and paid cash!
Business Response
Date: 12/24/2024
Good morning and Happy Holidays!

I am writing in follow-up to ********* Complaint #*******. In reviewing the Complaint, I am uncertain as to how Sheetz caused any issue since ******* paid cash for their transaction. If this is not correct, please provide additional details so an investigation can be performed.

I am sorry I could not be more helpful. Thank you.
********* *******
Customer Advocate/Litigation Manager
Customer Answer
Date: 12/24/2024
I was unable to complete a online order. I was unable to enter credit card for payment. Tried to make me use ****** pay unless I used ****** pay I could not pay for the transaction with my credit card.
I drove to the store to order and paid. I tried to order online so I did not have to wait for food order

Business Response
Date: 01/06/2025
Dear Ms. ********************************************************************* I am writing in follow-up to Herberts complaint, number 22689054. Please be advised that without additional information, I am unable to assist ******* with his issue. I would suggest ******* reach out to our customer service representatives, as they can check to ensure his credit card is added on the account. If there is an issue, they will be able to better assist. The phone number is: ************. I am confident they will be able to help ******* with his problem.

I am sure ******* will get satisfaction by contacting our customer service line. Should additional information be required,please advise. Thank you.
Sincerely,
********* *******
Sheetz Inc.
Customer Advocate/Litigation Manager
Customer Answer
Date: 01/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

******* ****
Initial Complaint
Date:11/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good morning, Over the past 21 days, I have spoken with Sheetz corporate offices about my "My Sheetz Rewardz" card not scanning at their pumps so I can pump gas before paying.During the first telephone call, I was assured that my new card was activated, would allow me to pump gas before going in to pay, and I would receive 25 cents off per gallon on my next 5 fill **** I stopped at a Sheetz 10 or 12 days ago during a light snowfall and 32 degree weather and my card would not scan at the pump and when I went inside to ask the employees why, they said that customers often have trouble with the cards and I would have to pay before pumping gas. I pumped ZERO gas and went to a gas station that respected me and let me fill my full size truck up before paying. I called Sheetz corporate office again after this terrible experience and they said that they would mail me a new card, I would get discounts. And all would be fine.When the new card arrived, I called Sheetz to activate the card and they again assured me that all would be ******* today I stop at the ************************************** to fill up my truck, and the card would NOT scan at the pump so I could pump before paying in 28 degree weather. I went inside and the Cashier and Manager said that the cards and readers on the pumps often have issues. So.....is Sheetz doing this to purposely trick their customers?Or are they incompetent?I use to gas up and but Sheetz food often, now I never do .
Business Response
Date: 12/09/2024
Dear Ms. ********************************************************************* I am writing in follow-up to a complaint received in my office from Mr. ******* regarding his My Sheetz Card (MSC) not working at the pump. I see where Mr. ******* called into the corporate office on November 18 indicating his card would not work. During that call, it was determined that ********** ***** used the card in some time, and therefore, the card had to be reactivated. Mr. ******* did call back in on November 22 regarding the cards activation. In reviewing the file, Mr. ******* is enrolled in the Pump First Program which enables a customer to pre-pump and then walk into the store to make payment, as opposed to walking in first to pay for the fuel.

          ********** indicated that he is still having an issue and his card is not working. At this point, I would recommend that he get a new card and add it to his existing account, as the strip on the card may be bad. I am sorry for the inconvenience and hope that Mr. ******* will continue to be a valued Sheetz customer. On a related note, I can assure you that Sheetz does not trick customers in purchasing fuel or any other items at our stores. It sounds like a mere glitch and I am more than happy to work with Mr. ******* on this issue to make this right.

          ****************** get a new card and has an issue adding it to his present account,he can reach out again to the service desk and they will be more than happy to assist him through the process. Thank you very much.

                                                  Sincerely,

                                                  ********* *******
                                                  Customer Advocate & Litigation Manager
Initial Complaint
Date:11/18/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint: My Withheld $50.00/Medicare Benefit In Pre-Authorization Transaction. On Sat. **/02/2024, I was at Sheetz, *************************, to buy gas. I was at pump #4. After inserting my Nations ******************* card & following prompts, I got the message Denied. I made more unsuccessful attempts before going inside to seek help. The clerk advised that I pay inside but told him that I can only pay at the pump to buy gas. He advised I go to another pump. I went to pump #** and got same result Declined. I left & went home without getting gas.I contacted the credit card issuer, Nations Benefits *************), at home. They told me that my entire $50.00/month acct was being withheld by Sheetz as Pre-Authorization Transaction.I contacted Fairborn Sheetz Station manager, a Sierra. She directed me to Sheetz **************** *************). I spoke with a *****, who took my complaint & gave me the Case # ******; told me that she will direct the issue to their Accounting. Days later, I went to ************ in ***** to see if by chance, my card issue was fixed. Upon using the card, I had the message denied. Since this incident on **/02/2024 up till **/18/2024, all that I have been getting is a run-around between Sheetz, Nations Benefits, and gas stations. Also, on each of those days I called Nations Benefits *************, & spoke with a ***************** they told me that it is not them, but Sheetz that is holding my entire $50/month in Pre-Authorization Transaction. Sheetz has repeatedly denied that it is holding my $50.00/month account in Pre-Authorization Transaction. I get $50.00/month in benefit and currently, I need gas in my car & to buy a few other needs. The $50.00/month benefit does not rollover. I'll lose it if I don't use it! I am appealing for help to get my $50.00benefit back to my Nations Benefits card immediately. Thank ******************* ******************************************, ** OHIO Attorney General
Business Response
Date: 11/27/2024
I am writing in follow-up to Mr. ***** complaint, number 22569211. If I understand Mr. ***** concerns correctly, Mr. **** used his ******** Benefit card to purchase gasoline at one of our locations. Mr. **** asserts that Sheetz held monies on his account.

          Please let me explain our process. Mr. **** used his ******** card at one of our pumps. When this occurs, Sheetz sends an electronic status request to the customers bank to determine if the card represents a valid account. We do not place a hold on a customers funds, nor do we request that a hold be placed on a customers funds. In addition, a customers bank does not make us aware of whether the bank has placed a hold on the customers account.   Our status check merely determines if the account is active.   If the account is active, the transaction is allowed to continue (if it is not, the transaction is not allowed to continue and an alternate form of payment must be used).

          Banks, however, have their own process for dealing with our initial status request. We understand,for example, that a bank may, when it receives the status request, pursuant to its own policy, place a hold or a preauthorization hold on the customers account. This is done pursuant to the banks own procedures.

          Please understand that how a bank reacts to a status request is a matter beyond a retailers control. A status request is not a request that a hold be placed on funds or that funds be withdrawn from an account. It is merely an inquiry to determine if the customers account is active. What the bank does with the request is determined by the bank and/or the rules and regulations promulgated by the credit card issuer.

          Please also understand that this issue has been a concern to customers in the past. In order to better assist our customers, we have added information explaining the process to our website for their reference.

          I hope this correspondence proves helpful. Should you have any questions or concerns,please feel free to contact me at **************

Sincerely,
********* *******
Customer Advocate/Litigation Manager
Claims & Litigation
Sheetz Inc.
*************************************************************

Customer Answer
Date: 11/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** ****
Initial Complaint
Date:11/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order date / time 10/10/24 - 9:37am Total $4.87 I ordered a protein showdown from Sheetz in **************, picked it up, after I took a bite of it I noticed it tasted weird, looked at it and there was a physical BOOGER WITH MUCUS COATING ON IT in it. I contacted what said to be the headquarters of Sheetz located in **********. I got a case number and was told that this would be resolved and that Id be contacted within 3-4 weeks. Here we are now, November 7th, 2024. No contact or any attempt to contact me, no emails sent to me, all of my information was given to the lady from HQ and is on my sheetz account as well. There is no excuse for not contacting me AND for not refunding me. I will NEVER eat at Sheetz again or get any specialty drinks from Philipsburg Sheetz. This is unsanitary and outrageous. I have had numerous orders as well, especially with the chicken nuggets, Mac and cheese bites, and French fries, where there was HAIR in my food. I have seen people behind the counters before not wearing hairnets. Some wear a hat, but their hair is still exposed. I called and got the case number with headquarters, and told them I wanted a refund issued as I would not be a customer anymore due to this. I tried to resolve this with Sheetz before filing this complaint, and even told them that if it wasnt resolved I will be contacting the Better Business Borough. I gave them their chance. I do know that 3 of that Sheetzs employees there dont like me, and i think that it may have been intentional but can not prove that theory. Also, one last thing, the case worker from the headquarters told me to throw away the sandwich when I asked her if I should keep it and freeze it until they contact me if they needed it for proof, and she told me to throw it away. So I listened to her, being I thought that she would act upon her words that she gave me that this would be resolved. Thank you
Business Response
Date: 11/14/2024
I am writing in follow-up to complaint #******** . My investigation showed that ******* contacted the corporate office about the issue and unfortunately did not leave any contact information for follow-up. ******* did, however, provide the date and time of the alleged incident, not only did I review surveillance, I contacted the store. Though I apologize that ******* found something in her food, I can assure you that this was not what ******* alleges.I thoroughly investigated the matter and can say that definitively.

Since we did not have Kristens contact information, I did add coupons to Kristens My Sheetz Card for immediate use.

I hope that ******* will continue to be a loyal and valued Sheetz customer. In the future, if ******* has an issue, she can reach out to the corporate office. When she does, she should also include her contact information. Should you require additional information, please feel free to contact me.

Sincerely,
********* *******
Customer Advocate/Litigation Manager
Claims & Litigation
Sheetz, Inc.
Operations Support Center
243 Sheetz Way
*******************
*************
************* FAX
*************************************************************
Customer Answer
Date: 11/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The offer I was given was some coupons for Sheetz that require me to spend MORE MONEY to even get anything. I had already stated I would no longer be a customer with ********************** except for gas and all they offered was a few dollars off certain items that one, I dont even like, and two, that way theyd still be making money off of me. I do not support the Philipsburg Sheetz AT ALL for sanitation issues. I have a photo of the sandwich but Im not here to argue with the case worker from Sheetz. Im simply here to resolve my issue I want my refund now for the sandwich that I threw away due to the health risk of what was inside it. I threw it away. Sheetz had my contact information. I even told the lady I spoke with over the phone that it was all in my account. Explain to me this please: Why did ********* wait to add coupons to my account until after she got the BBB message? She never bothered to do anything with it when I reported it to begin with and they were handed all my contact information. They had my account number so they couldve added a credit to my account at the time to make me at least try it one more time. They showed me personally that their customers arent one of their priorities. I gave them their chance and time to make this right. I will keep the coupons as compensation and gratitude from the Sheetz company, but will not be using them in ***********. Ill try **********. Ill drop my request that the BBB have the *** come inspect the Philipsburg store once I receive my refund for this. Again, its not an alleged allegation, I know what I saw and when theres a mucus coated film around it I know its not like a green pepper or something. Plus protein showdowns dont even come with them and I know that Philipsburg has some very dirty people working there. I will try my luck with the clearfield store with the coupons I guess so that Im still giving you a chance, but never again at ***********. Refund me now please. Thank you.

Best regards.

Business Response
Date: 11/29/2024
I am writing in follow-up to complaint #********. Upon further review, I see that it was requested that coupons be added to Kristens My Sheetz Card on 10/10/2024. I have requested they be removed and that the Apple Pay card that was used be refunded. This refund should appear within 3-5 business days. I hope that this is a satisfactory resolution.
Sincerely,
********* *******
Customer advocate/Litigation Manager
Claims & Litigation
Sheetz, Inc.
*************************************************************
Initial Complaint
Date:11/01/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/15/2024 I went to this Sheetz location during my lunch break to add money onto my Varo Card, which is through Green Dot. The limit per transaction is $500 so the cashier put $500 on my card ending in 4454. Then the other $500 was so post to go on the card ending in 6411. It did not go through. I called the store that night and spoke to ***** the manager on duty. He told me to contact the bank. I then did that, just to be told that the money never made it to the account so they aren't responsible for it. The cashier who helped me did a safe drop for $500 and she gave me the receipt along with the one for the deposit that went through. I went back there the next day and spoke to ****** the manager. He says he called corporate and had to get approval to give me my money back. I waited to hear back from him and didn't do I went back again the following day. He said that I had to call them. After days of trouble getting a representative, I finally got one. They started a inquiry but they say they didn't do anything wrong. ******, the day manager has the receipt from the deposit that didn't work. I just want my $500 back. They are keeping my money! And if they aren't keeping it, then the cashier pocked it! Please find my money
Business Response
Date: 11/06/2024
Dear Ms. ******************* style="font-size: 0.875rem;">I am writing in follow-up to complaint #******** . ******* contacted the corporate office and was advised that the transaction went through successfully. In fact, we reached out to Incomm, the company that processes and handles our gift card program and that they too found that the transaction went through successfully. When ******* contacted the corporate office, she was advised to reach out to Green Dot to determine the issue.
Though it saddens me, we are unable to assist ******* with this issue. I hope that this has been responsive. Thank you.

Sincerely,
********* *******
Customer Advocate/Litigation Manager
Initial Complaint
Date:10/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4 weeks I been at sheetz for gas report it to sheetz no reply pay for gas dont give receipts cause you must go inside n buy food to get your receipts gas his 330 a gallon I have to save money so I hook up with a site I scam receipts to earn cash 70 yr old must cont to work ********************************************************** *****
Business Response
Date: 10/24/2024
I am writing in follow-up to Complaint #********

I am so sorry to hear about Dianes issue at the pump.Please be advised that our employees try to keep an eye on the pumps to ensure they do not run out of receipt paper. There are times this does happen, unfortunately.Please be advised, however, that when this does occur, ***** can go in to the store,though inconvenient, and ask for a receipt. No additional purchase necessary. Should ***** be in a hurry, she could always contact our corporate office at ************ and our **************** Representatives would be happy to assist her. For her inconvenience, I will drop in the mail, to the address listed on the complaint,a $20 Sheetz gift card. Again, I apologize for any inconvenience and will follow-up with the store to remind them to be more consistent in their checking on the receipt paper.

Sincerely,
********* *******

Customer Advocate/Litigation Manager
Claims & Litigation
Initial Complaint
Date:10/05/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got gas on pump 10 at around 1:30pm at there ************* location on Thursday October 3rd. I can no more than 21 dollars on the pump. I check my bank card and Sheetz put a half of on 60.48$. I can understand 10$ but not and additional 40$. I make my income off of commission not salary. So I lost more than a full day of commission sales. I would like my money back they put a hold on.
Business Response
Date: 10/15/2024
I am writing in follow-up to Brendans complaint, number 22383936. If I understand Brendans concerns correctly, ******* used his bank check card to purchase gasoline at our store in ************, store #**. ******* complains that H3130313232**32303034H debited his account for more than the amount of the gasoline that he purchased.

               Please let me explain our process. ******* used his bank credit card (debit) at one of our pumps. When this occurs, H3130313232**32303034H sends an electronic status request to the customers bank to determine if the card represents a valid account. We do not place a hold on a customers funds,nor do we request that a hold be placed on a customers funds. In addition, a customers bank does not make us aware of whether the bank has placed a hold on the customers account.    Our status check merely determines if the account is active.   If the account is active, the transaction is allowed to continue (if it is not, the transaction is not allowed to continue and an alternate form of payment must be used).

               Banks, however, have their own process for dealing with our initial status request. We understand, for example, that a bank may,when it receives the status request, pursuant to its own policy, place a hold or a preauthorization hold on the customers account (in this case, for example, for $100). This is done pursuant to the banks own procedures.

               Please understand that how a bank reacts to a status request is a matter beyond a retailers control. A status request is not a request that a hold be placed on funds or that funds be withdrawn from an account. It is merely an inquiry to determine if the customers account is active. What the bank does with the request is determined by the bank and/or the rules and regulations promulgated by the credit card issuer.

               Please also understand that this issue has been a concern to customers in the past. In order to better assist our customers, we have added information explaining the process to our website for their reference.

               I hope this correspondence proves helpful. Should you have any questions or concerns, please feel free to contact me at **************.

Sincerely,
********* *******
Customer Advocate & Litigation Manager
Initial Complaint
Date:09/17/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im always at Sheetz buying anything and everything (drinks snacks food mto food cigarettes etc) and spend ALOT of money there and a couple times now I have bought meat and cheese and they were ALL moldy and the hashbrowns were fried in an oil that hasn't been changed in I dont know how long! And when i tried to get ahold of someone no one will answer me. I have been ignored about this and its ridiculous. Sheetz is selling moldy meat and cheese and not changing their fryer oil and they dont care.
Business Response
Date: 10/01/2024
Good afternoon I am writing in follow-up to Ms. ******** complaint wherein she complains that cheese she recently purchased was moldy and our fryer oil needs changed. She also indicated that she has reached out to the **************** and we have not returned her message. Please be advised that the only call we have from Ms. ******* is from July 2024 wherein she asks if we will bring back our drink subscription service. I apologize if Ms. ******* forwarded an email or made a call and we did not receive it.

Nonetheless, I apologize for the inconvenience Ms. ******* experienced as a result of her most recent purchases. I have contacted the store and investigated Ms. ******** complaints. As a courtesy, I would like to forward Ms. ******* a gift card in the amount of $25. Please provide a mailing address. I hope that Ms. ******* knows how much we appreciate her as a loyal and valued Sheetz customer. Thank you.
Sincerely - ********* ****** - Claims & Litigation Manager

Customer Answer
Date: 10/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *******
Can you send the gift card to this name and address for me please as follows -
**** ******
*****************
Keymar MD 21757
Please and thank you!
Initial Complaint
Date:09/03/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I stopped at Sheetz in cranberry Pa. When we got to the cash register the individual that waited on us made a sexually explicit comment to me in front of several other customers and my husband. My husband went to the manager on duty and she provided him with a number to file a complaint. He did so as instructed this was two weeks ago and we still have not been contacted by a representative. This is disturbing that they would hire and individual like this and then when an issue is reported they do not address it.
Business Response
Date: 10/11/2024
I am writing in follow-up to the above-reference complaint. In order to thoroughly investigate the matter, I would like to speak with Ashley for additional facts. It is my understanding, that my co-worker reached out to Ashley, but unfortunately, she must not have received the message. I am sorry for that.

Nonetheless, I will reach out to Ashley so that I can resolve this matter appropriately. I trust that this is acceptable to you, as we want all of our customers to have a pleasant experience while visiting Sheetz. Thank you.

Sincerely,

Stephanie Diggins

Customer Advocate & Litigation Manager
Initial Complaint
Date:08/15/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have contacted sheetz 5 times to close my account. They are refusing.
Business Response
Date: 08/16/2024
Dear *** ******:
I am writing in follow-up to *** ******** complaint regarding wanting his Sheetz rewards card closed. I have contacted the appropriate department and the account will be closed within seven (7) days. I apologize the account was not closed when you initially contacted customer service. Thank you.
Sincerely - Christine B*****/Claims & Litigation Manager
Customer Answer
Date: 08/16/2024
** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** ********* ** *** ***** *** *** ****** ** ****** ******* ****

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Sheetz is NOT a BBB Accredited Business.