Complaints

This profile includes complaints for Fullington Trailways, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Fullington Trailways, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Fullington Trailways, LLC

  316 E. Cherry Street Clearfield, PA 16830

• 

  Fullington Trailways, LLC

  2101 Alexander Drive State College, PA 16801

• 

  Fullington Trailways, LLC

  PO Box 211 Clearfield, PA 16830

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday November 22nd I purchased $77.74 bus ticket through Greyhound bus lines company for 1:45pm from ************************** to ************,************ and was told by the employees at the bus station that the bus was delayed until 3:15pm. The bus never arrived and when I asked the workers what happened to the bus they said they didnt know. I then bought another bus ticket for $77.74 with the same company for 4:45pm and that bus also never arrived. The employees at the bus station then told me to try and get on another bus with another company even though I did not have a ticket for those other buses. I did as they told me but no bus would let me on because I didnt have a ticket for those buses. The employees at the train station did not offer me any other options and they did not refund me for the two tickets I purchased. Eventually I was stuck at the train station and had to return home. I am a student of ********************* and I had to be off campus that day. I would just like to be refunded my money.

• Initial Complaint

  Date:11/23/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Megabus to go from ************* PA to ********** **. They charged me a booking fee twice because they erroneously booked me going to ********** twice instead of a round trip. Then I arrived early and waited almost two hours and the bus never came. There were about 60 people from campus waiting and the bus never came. The woman inside said to contact Fullington not Megabus for a refund. I did that and the manager ****** ******** refused to give me a refund even though he initially said he would send to accounting ****************************************** Phone: ************ Cell: ************

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initially I have paid to the first 2 row sits of the second floor of megabus, which is more expensive from the average unassigned sits. But then tickets were replaced to fullington trailways. On the day of ride, there was a empty first row blocked with backpack to which I asked: "Can we sit in this row?" the driver rudely said: why? I said: "we want to see beauties of the nature and cities as initially planned", to what the driver said: "I dont think so'". So all the way to NY city this first row of seats were empty.There is tickets and the picture attached.

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 23rd I had a ticket (********) for a bus departing Port Authority at 7:15. The ticket was purchased from Fullington Trailways. The bus was over an hour late in arriving at the terminal. We were not informed the cause of the delay, nor where we informed of or when the bus would be arriving. The bus did not depart until 8:25, over an hour late, and I reached my destination over an hour late causing me great inconvenience. I requested a partial refund due to the extreme lateness and lack of communication and inconvenience . The customer service at Fullington Trailways has been unsatisfactory. First they told me that airlines do not refund for late departures, which is untrue. Then they told me that the late departure was due to faulty equipment, which should be refundable since it is on their end, but simply responded to my request with REFUND DENIED. I would therefore like to file an official complaint against this company which not only inconveniences customers with late departures but refuses to offer even partial refunds on serious breaches of schedule. I paid 87 dollars for my ticket and I think it is fair to request a 30 dollar refund due to the great inconvenience caused by the bus company at the expense of their customers and their schedules.

  Business Response

  Date: 02/07/2023

  To Whom it Concerns,
  
  Standard refund procedures are as follows:
  Customer calls or goes to our website and submits a form.
  An internal team of managers reviews all refund requests along beside set factors:
  A. What type of ticket was purchased.
  B. Schedule Status (such as roads closed due to snow, or complete machine failure, etc.)
  If the roads are closed and we are forced to cancel a schedule that is no ones fault but mother nature’s is an example.
  Complete machine failure that causes the schedule to be cancelled on our part.
  
  Once those things are reviewed an email is sent with a general Refund decision.
  
  The refund application by the passenger was denied for the following reasons:
  A. Ticket purchased was bought as a non-refundable fare
  B. Passenger still traveled the entirety of their journey, yes it was delayed by an hour but the schedule ran to completion. The possibility of time delays is not uncommon on any form of public transportation.
  
  The bus was late in arrival, due to a tire with less than safe and optimal air-pressure discovered in the pre-trip. Unfortunately there is no communication of such things at terminals we do not own or staff, which often times leaves passengers for all carriers in limbo for information.
  
  Last thing of note was the customer had requested a full refund against this complaint, via email and phone to multiple people. This request was processed as it should have been by the set procedures that team has to work with.

  Customer Answer

  Date: 02/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The bus was over an hour late in getting me to my destination due to faulty equipment on the business' end, i.e. low pressure on a tire. The lateness of the bus was NOT due to closed roadways, traffic, weather or any condition that was beyond the business's control. Buses and other transportation runs on schedules, and when a passenger reaches their destination over an hour after the scheduled time, and it was not due to uncontrollable factors but instead because of faulty equipment on the transportation agency's end, a partial refund should be applied to the ticket just as it is on airlines, public transportation, other bus lines, etc. Therefore I am rejecting this response and requesting a partial refund on my ticket from that day. I feel that 30 dollars is fully fair for a refund on an 87 dollar ticket due to the severe inconvenience caused to me that day due to the bus company's faulty equipment and lack of communication with their customers. 

  Thanks very much for your consideration and attention to this. 
  
  Regards,
  
  ****** *******