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Business Profile

Asphalt

Wells Paving

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed contract for paving, sealcoating, and striping of parking lot at our *************************. They completed all but the striping (told their machine broke day of work) in December.Was told they would return when weather was warmer to stripe the lot. Despite multiple (over 8) times we were promised they would show up to complete this work, they have never returned.I have had a parking lot with no lines or handicap designation for 4 months. Before I hire another firm to complete this work, I'm asking them to make this right and complete what was contracted for.I received a quote from another company to complete this work for $425 + tax

    Customer Answer

    Date: 05/08/2025

    Hello-

    The business owner contacted me and performed the promised work (striping of my parking lot).

    This issue has been resolved to my satisfaction. Please **** is closed.

    Thank you,

    **** ******

  • Initial Complaint

    Date:06/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/1/23 I had R. Wells Paving tear up an existing driveway and put down a new one since he was offering a "deal". When the driveway was put down we couldn't drive on it for 2 weeks as it never set up or hardened. When I asked *** Wells about it several times, he assured me we could drive on it and if there were any issues he would fix them in the spring. Spring of 2024 rolls around and the issues arise again. You can't park on the driveway or use it in any matter with turning your vehicle wheels. The pavement is crumbling apart and there are so many areas that are tore up and marked as well as the pavement bubbled up. I called Rob Wells to address the issues. We had an appointment set up for 9:30 on 5/4/24. When he didn't show up for our appointment I called I called him and he informed me he came early and looked at the driveway and saw the issues. He agreed that it shouldn't be happening, especially since it was cooler weather without any humidity. He assured me he would fix the problem by applying a seal coat on it free of charge and also assured me he believes that will fix the issues. If the issue still persisted by August he would then have the pavement tested at a lab. I have since then made at least 3 calls a week for the last 2 months trying to get this issue resolved. Rob Wells may have returned 1 call since then but all my calls go to an automated voicemail or his business voicemail and no return calls to resolve the issue. There is a 2 year warranty on this driveway and it has only been 8 months and the driveway is falling apart. I have also come to find out that this is not only happening to me but to others who have come forward when I posted my issue on social media. If this isn't resolved I will have no other option then to follow through with my attorney. We have already sent a certified letter stating he needs to address the issue within 5 business days of receiving the letter or we will have no other option then to proceed legally.

Wells Paving is NOT a BBB Accredited Business.

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