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Business Profile

Rent to Own

Madison Capital Investments dba Aarons

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Madison Capital Investments dba Aarons's headquarters and its corporate-owned locations. To view all corporate locations, see

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Madison Capital Investments dba Aarons has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/09/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I spoke to the Manager at the **********, ** location on 03/21/2025 at 1:00pm and explained that once again my property had been damaged due to the adhesive of the sticky note from Aarons. I called to make the staff aware for the second time that my property has been damaged and was told that they had the right to do so because I signed a contract. I am not late on my payments nor have I ever received any phone calls or emails. I will not make this 3rd time that I have to speak to someone about this manner and would someone to be held responsible for the damages.

    • Initial Complaint

      Date:01/25/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer for  4+ years and purchased a ********* ********* speaker from Aaron’s on July 26, 2022.  The store I bought it at was *** * ******* ***, Norristown, PA *****. Recently, I have been having technical issues with the speaker. On Nov 18, 2022, I called at 12:03 Pm. to report that the water jets were not working. I spoke to a representative on the phone and was informed someone would get back to me. I never heard back from anyone, so I called on Nov 23, 2022, and reported the same issue again. I was told no one was aware that my speaker was not working and that someone would call me back. Again no one reached out to me, so I called the store on Dec 2, 2022, and on Dec 5, 2022. At this point, the speaker leaked a significant amount of water on my carpet.  After December 5th, the speaker was picked up from my home to be sent in for repair. As of today, Dec 26, 2022, my speaker has not been returned to me and is still in Aaron’s position. In addition to my ********* ***'s speaker not working and being in Aaron’s possession, the store continues to call me several times a day on numerous occasions about making a payment. When my speaker was taken in for service, my account was current. I have no issue paying what I owe, but I am concerned about paying for something I do not have in my home. I filed a complaint with Aaron’s corporate headquarters on Dec 20, 2022. I spoke with ***** at 1:45 Pm, and she gave me a complaint ID *******. I was told someone would contact me within 24 hours, but no one contacted me. This is an entirely unprofessional experience.

      Customer Answer

      Date: 02/23/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by Madison Capital Investments regarding complaint ID ********. As of today Madison Capital has not contacted me or made any effort to resolve this issue.

      Regards,

      ***********************

      Business Response

      Date: 03/07/2023

      February 23, 2023 
      Dear *** ******* 
      We are in receipt of a consumer complaint from ****** ***** in reference to a ********* Speaker she leased from our Norristown location and the service issues she encountered due to the speaker not being functional to her satisfaction. 
      Our manager has been in contact with ** ***** and I also left a message for her. 
      To rectify the situation we will be delivering a fully functional speaker to her and it is scheduled for delivery & set up on 02/24/23. Additionally we will credit her account for the days that she did not have the speaker due to service issues 
      We always strive to provide best in class service to our customers and it pains me that the ** ***** had to resort to filing a complaint in order to get the issue resolved. This issue should have been resolved at the store level and we are taking training measures for the staff at Norristown location to make sure a situation like this does not happen again. 
      Thanks again for you your consideration to this matter, and in case of any questions, please feel free to reach out to me. 
      Regards 

      Bandy S*****, President. 

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