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Business Profile

Vehicle Transport

Top Notch Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vehicle Transport.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've had a repo of my vehicle. I have been trying to retrieve my belongings. When I made an appointment on September 23rd for 2:00. We drove all the way out there and when we called to confirm the pick up she said no one was available. I asked when will someone be available she said that she can be there on Sunday (Sept. 25). We called and called and no one was available. I then called on Monday the 26th and was told that the appointment was made for Monday (26th) and not Sunday. I asked to speak to the mgr and the mgrs name. She says the mgrs name is "******." Five minutes later I get a call from a guy named "****." He rudely told me that I needed to call ********* if I wanted my stuff back. He's said that they only hold my stuff for so long. I said you never sent me anything in writing or contacted me. He hung the phone up on me. Twenty minutes later I get a call and it's Top Notch. He says it's **** and ****** on the line. I said "There is nothing else that I need to say. I have tried to talk to you and you over spoke on me and was chewing in my ear. You didn't want to hear what I had to say and you said what you said. So now I have no choice but to take this a step higher." All I want is my property back. Everyone has hard times. Again I just want my property back.

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