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Business Profile

Auto Repairs

Midas

This business is NOT BBB Accredited.

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1

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Review Details

  • John S

    Date: 10/28/2023

    On 10/2/2023 my wife and I took her car to the Midas shop at 795 Bethlehem Pike in Colmar, PA. She had run over a nail and the tire would only hold air for about a day. The nail could be seen in the tire tread, it was not in the sidewall. It is important to note that just a few weeks earlier the car was checked over for a small squeaking noise that turned out to be something minor and unimportant. The rest of the car was also checked and determined to be in good working condition at a non-Midas location. We made an appointment to get the tire plugged and went to the Midas shop. A Midas mechanic pulled the car into the work bay and after a very short time, no more than 5 or 10 minutes, the shop attendant came to the waiting area and told us he is refusing to fix the tire. He then gave us a laundry list of items the mechanic wants to work on including transmission, exhaust, shock absorbers, brake pads and all four wheels. We talked with the shop attendant for a little bit while he lied to us about the thickness of the brake pads and several other items. For example he claimed he would take us into the garage and show us the measurement of the brake pad linings, but then he went to talk with the mechanic. When he came back from talking with the mechanic, the shop attendant refused to show us the measurement and said we would have to pay for an inspection first. We declined this and the other “services” and left without losing any money and without creating a scene. After coming home from the Midas garage, I plugged the tire myself and the car has been running fine ever since. Some law enforcement agency should look into businesses that use these types dishonest practices on their customers It's a shame because for more than 10 years my wife and I took cars to this Midas shop. They used to be good, but the people working there now are so extremely dishonest that we can’t go back again without worrying about being lied to or cheated.

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