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Business Profile

Lawn Maintenance

Diamond Lawn Care & Snow Removal LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Diamond is hired by my HOA. Over a month ago they mowed over my sewer drain pipe resulting in a break. After addressing it with my HOA I was informed this happened to other homeowners and Diamond was to rectify the situation. Diamond stopped responding to the HOA. They have ignored my emails and phone calls. They continue to claim the drain is repaired. I would like them to have a licensed plumber repair the damage. This has been almost 2 months of unreturned communication.

    Business Response

    Date: 06/21/2023

    Out of roughly 200 homes in the HOA we did break one vent.  We repaired it.  What this young lady is referring to has also been repaired.  We took pictures of it after we repaired the vent to show to management at the HOA.  It was previously broke, which was obvious.  There was duct tape around the pipe.  We decided to not charge her for the repair we make, although we did not break it.  We do have a couple pictures if you would like us to provide.

    ***************************

Diamond Lawn Care & Snow Removal LLC is NOT a BBB Accredited Business.

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