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Business Profile

New Auto Parts

Kleen Rite Corp.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Kleen Rite Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Kleen Rite Corp. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/22/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a order for meter boxes on 6/6/23. This item showed in stock on the website. However, its been over 10 weeks since Ive placed this order and I still have no meter boxes. Ive called every week after about the 4th week. The answers I get from support are, we are working on it and should be shipped very soon. Ive heard this now for weeks. Ive also submitted a formal complaint and inquire on their website. Ive received no email or call about this. This is getting ridiculous. When I look at the website, it shows the item "in stock" (Screenshots attached). Ive also attached screenshots that show items listed with "usually ships in 2 weeks", just to show that... this company will tell you a estimate of time when they know the item will be delayed or back ordered. Please help, I just want my parts. I ordered these exact boxes back in march of this year and received them in 3 weeks.

      Business Response

      Date: 09/07/2023

      ****************,

      We have been working to get the components that are necessary to get this item delivered to you. Unfortunately, there have been delays.

      Your CC on file, has not been charged for this item, until it ships.  We apologies for any inconvenience that this may have caused you.

      If you would like to get any additional information, please feel free to reach-out to our Customer Service Department ************, here at Kleen-Rite.

      We appreciate your business.

      *********************

      Customer Service Manager.

    • Initial Complaint

      Date:01/16/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 1/7/2023, I bought a vacuum motor online from kleen-ritecorp.com for $131.63. In the checkout, I selected the shipping that would cost $22.33 and the total came out to be $153.96 and they emailed me an order confirmation with the order number *******. On 1/9, they sent me another email saying the item shipped with a total of $149.13 and pending additional shipping and tax charges with a different order number of SO298243. Later that day they sent me another confirmation with a total of $179.36 by adding another $22.33 for shipping to the order that was $149.13. I emailed customer service about being charged twice for shipping but they insisted the total was correct and stopped responding to my emails. I would like to keep the product and just have a refund of the shipping that was charged to me twice.

      Business Response

      Date: 01/31/2023

      Good afternoon,

      I have attached a copy of both the invoice and the credit regarding this issue.  This was not a double shipping charge issue but a website error, that charged a different price than was advertised on the site.  It has since been addressed on our website and a credit was issue to the customer for the corrected pricing and the total amount of the shipping as a courtesy. A copy was sent to him for his records.

      Sincerely,

      *********************

      Kleen-Rite Customer Service* Manager.

    Kleen Rite Corp. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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