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Business Profile

Auto Repairs

Basinger's Automotive Service, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/26/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have used this garage before never have I noticed a fee on my slips, I have never been told there is a fee for using my credit card, and it is not posted anywhere in the shop. When I noticed the difference in the 2 totals and went back to ask she (Mrs.Basinger) stated “you know those credit card companies want their money “. She did not even acknowledge it was a vendor charge as I knew it was. The charge was 3.14% which I understand is legal to charge if you have it posted and inform the customer neither was done 2 other repairs were done on my husbands car last month I will look at those bills also. This was completely fraudulent even when asked her response was dishonest please help me and make sure this does not happen to more unsuspecting consumers.

    Business Response

    Date: 07/31/2023

    To Whom It May Concern;

     Yes **** ****** questioned her extra fee on credit card slip, and I thought there was a mistake and double checked the charge amount it was correct and she stated she has been here before, so yes our old secretary would have told her about the (vendor) credit card company does charge a fee to use debit and or credit cards. However she was also given the option to go get cash and or check for form of payment! No one lied to her about anything, and I also would have receipts of past credit cards used to pay for her vehicles which will have charges from credit card company.

    Thank You

    Jen B******* 

    Basinger's Automotive Service LLC.

    ************

    Customer Answer

    Date: 08/01/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ****** *****

Basinger's Automotive Service, LLC is NOT a BBB Accredited Business.

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