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Business Profile

Auto Services

PA Motorcars

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a vehicle from the Reading, PA location of PA Motorcars on July 22, 2023. Have contacted the owner, *********** ***** multiple times as I have not received the title or registration for the vehicle. I have contacted PennDOT and they have no record that it was submitted. The business is now permanently closed and the phone number disconnected. *** ***** will not respond to my emails. I now have a vehicle I cannot prove ownership of and I am sure the sales tax I paid was not submitted to the PA Department of Revenue. Avoid dealing with this invididual at all costs.

    Business Response

    Date: 12/05/2023

    Title work was completed 11/29/23...this included transferring title, paying tax, and new registration for the ****** family.  A copy of the registration was sent to them at that time.  Title should be arriving to them directly from PennDOT in the coming days...most likely this week.  I did apologize for the unintended delay.  Copy of the registration is attached.

    *********************

  • Initial Complaint

    Date:09/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased vehicle from PA Motorcars in September of 2021 with ****** given and the verbal guarantee that car was safe, sound, and newly inspected as shown by the inspection stickers. After taking the car for a test drive I decided to purchase the car and complete the paperwork. The first issue arose the very next day with the car smoking profusely on my way to work. I called and stated this to the owner Brian and was told this was due to service oil and would burn off. It did not since. There then began a burning smell which was familiar from a leak with a my previous vehicle I traded in to them for a mere $500. Long story short, the car was found to have numerous leaks, the worst of which is a front seal in addition to the upper and lower oil pans which that alone has made 3 separate mechanics refuse the job, severe structural rust and holes in the undercarriage, an inoperable sliding passenger door, broken front and rear motor mounts which cause the car and engine to jerk violently when shifting gears, and other issues I cannot list due to not having the full list before me while writing this. It also took nearly 3 months to get the title initially and they have since refused any attempts I've made to have them fix the listed issues. I was told today 9/14/22 by a state inspector that my car should not have passed inspection by their personal mechanic nor will it pass inspection in November when it's due. It needs significant body work to pass inspection due to the severity and depth of the rust and other structural issues.

PA Motorcars is NOT a BBB Accredited Business.

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