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Business Profile

Digital Media

Realtime Media, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Media.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by this company through email stating that I had won a sweepstakes of $10,000 through a collaboration with **** and *** ********. I have yet to receive any response after returning all necessary documents to receive said prize. All of my emails have not been returned, and my phone calls go straight to voicemail and have yet to be returned. When I contacted ****, they said they did not recognize the promotion or this company and it was not in their system. I genuinely believe this company is running scams to collect people's information and sell it, because I have received an increase number of spam/scam emails and calls since.

    Customer Answer

    Date: 12/18/2024

    Realtime Media, LLC has reached out to me as of this morning and answered all concerns of mine as well as apologized for the delay. They have sent the required information to the sponsor of the sweepstakes. 

  • Initial Complaint

    Date:07/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction was July 5, 2024. I was paying for a cup and shipping for Philly Eagles team. My account t was charges ***** for Functional Workspace and ***** for Timeless photo. I have no idea what either of these items are. I called phone number attached to charges and was told by **** on July 5th that she would cancel and refund my monies. I called back on July 8, 2024 because the charges showed up on m account. I spoke to *** who said were authorized charges through Amazing Giveaways and could not be refunded. Then after some discussion she agreed to refund 40%. I did not agree and was put on hold. *** came back with a 60% refund offer. I again did not agree as I have no idea who this company is. I was put on hold again and this time *** says she can refund the ***** if I will allow them to record me saying yes to the one refund and will not pursue the smaller charge. I told her I needed all my money b/c I am not paying in exchange for nothing. We continues to talk back and forth and *** said to look for the ***** within 7-10 business days. This company uses people's bank info to place inaccurate charges and for those who do not keep a close eye on their accounts , they could be losing a lot of money to these crooks.

Realtime Media, LLC is NOT a BBB Accredited Business.

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