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Business Profile

Dog Daycare

Out of the Crate

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dog Daycare.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my 6 month old and 1 year old dog to this daycare under the impression that they provided the best care for the dogs. I spent total of $190 in fees for my dogs to go. Within the month of September, my 6 month old dog started exhibiting behavioral problems because this business withheld valuable information from me. They were putting my dogs in kennels without letting me know. The kennels are stacked on top of other kennels located in a small room in their facility. I have no documentation of how long or how frequently. The daycare owner has refused to provide me with documentation of such information. Only a summary of what the usual schedule is like. I am worried there are too many dogs, not enough employees. The business owner has not tried to resolve any issues and has belittled me as a pet owner. I now may have to pay for additional private training for my 6 month old puppy for reactiveness on top of the training she is already receiving. This business is notorious for deleting bad ******, **** and ******** reviews so nobody knows what is really going on behind closed doors which is unprofessional and concerning for the dogs well being.

    Business Response

    Date: 11/10/2022

    Thank you for reaching out, I hope this email finds you well. We appreciate the opportunity to respond here and would like to cooperate in making a good faith effort to resolve this dispute. We have tried our best to resolve any issues with the customer, ***********************, directly, but there still seems to be some miscommunication which wed be more than happy to resolve. We are more than willing to refund *********************** in the amount of $190.00. Although it turned out not to be the best fit, we appreciate her giving our business the opportunity to meet her wonderful dogs, ************************* **** and *****. We wish them nothing but the best.

     

    Customer Answer

    Date: 11/10/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** *****

Out of the Crate is NOT a BBB Accredited Business.

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