Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So the last car I purchased 22 months ago I put a $5,000 down payment on my car. It looks like the dealership kept my $5,000 and never subtracted that from the loan amount. So essentially they scammed me of my money. My car was ****** and with tax it made it ******. My loan amount was ****** and my $5,000 was stolen. Please help. They also did not make sure I had insurance before I drove off the lot.

  Business Response

  Date: 10/03/2024

  Hello,

   

  Mr. ****** is incorrect. His $5000 down payment reflects on both his buyers order, and his Pennsylvania Law Contract. These copies were provided to the customer at the time of sale. Mr ****** is more than welcome to visit the dealership to obtain copies of these documents as well to reflect the $5000 down payment. Mr ****** also had valid PA insurance when he left the lot, as required by PennDot. This was a Progressive policy with proper effective dates and current coverage on other vehicles. It is not the dealerships responsibility to add the new vehicle to any customers insurance policy, which is also documented and signed off by the customer. While we do offer this as a courtesy, it is not a dealership requirement to follow through on a customers insurance obligations if they provide current coverage at the time of sale.

  Raceway Kia **************************

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought our family car in November 2023. Its a 2024 Telluride bought NEW the car now has ***** (current)mile.. First we received a recall in the mail that the engine needs to be fully replaced because of safety loss of power steering and so forth. We waited 2 weeks. We received the car back and on the drive home the engine was making all sorts of noises and the check engine light along with other sensors were going off in the display. We returned the car the next day they needed to order another part this took 10 days. We then just received the car back and the ** did not work. We had the car in idle in the driveway.. And the engine started over heating then smoke poured out of the engine with oil and gas all over the ground leaking. It almost looked like the car was about to catch fire the windshield washer fluid was boiling it was so hot. We asked them to pick up the car and we do not want any more attempts.. We had our 6 week old baby in the car and enough is enough. We want our money back. Please help us. Thank you.

  Business Response

  Date: 05/24/2024

  Hello,

  We have been in contact with this customer as well as his mother. We completely understand their frustrations and have and will continue to utilize dealer resources to assist them. We have towed the vehicle at our expense, expedited the services and repairs to get their vehicle back on the road asap. At their request we have maintained constant communication. While the customer did express gratitude for what we could do, they no longer feel safe in the vehicle and wish to pursue a buy back or lemon law. We did instruct the customer that dealerships do not handle lemon-law buybacks and they must consult with **********************************************************************

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PURCHASE A VEHICLE FROM RACEWAYKIA OF ****** THE *** HAD A CLEAN *** FAX AT THE **** OF PURCHASE PURCHASED DAY WAS 2/19/23 I WENT TO A NEW *** DEALER SHIP TO TRADE IN THE *** I RAN INTO A ISSUES THE VEHICLE HAVES NOT BEEN REGISTERED TO ME YET AS THE 2ND OWNER WHEN THE STORE RAN A *** FAX IT SHOW AS A TOTAL LOSS VEHICLE THEREFORE IM STUCK WITH THE VEHICLE I CANT TRADE IT IN BUT THE STORE NEVER TOLD ME THE *** HAVE A TOTAL LOSS *** FAX NOW IM STUCK WITH A VEHICLE THAT I CANT EVEN RENEW ON MY INSURANCE I WENT TO THE STORE TO SEE IF THE CAN RESOLVE THIS ISSUE FOR ME THE FINANCE MANAGER TOLD ME THERES NOTHING I CAN DO FOR YOU BUT YOU CAN TRADE THE *** WHICH IS A LIE I CANNOT BECAUSE THE *** FAX SHOWS TOTAL LOSS THERE JUST TRYING TO COVER THERE TRACKS UP FOR THERE MISTAKES

  Business Response

  Date: 03/12/2024

  Hello,

  The vehicle was purchased off lease on 8/9. The vehicle was serviced, inspected and certified the same day (8/9). No damage or any indication of any total loss was found or we would never retail the vehicle. The customer purchased the car on 10/9 at which point a CarFax was printed and signed by the customer. No total loss indication was present. When customer arrived at the dealership with this concern we showed them how to open a claim with CARFAX. As the owner of the vehicle only that person can open up this claim. I also contacted our CarFax representative to research this matter for our customer. We are more than willing to assist in any way possible to have this fixed.

  
  Thank you

  *********************
  General Manager

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a 2023 ********* on 7/1/23 and during final walkthrough of condition the rear driver side trim piece was scuffed. We told our salesman and he sent photos to his manager and a replacement piece was to be ordered. As of today 9/8/23 we have yet to hear anything from the dealership. We were told to fill out the survey from Kia as the vehicle was damage free and they would also give us a gas card for driving back down for repairs( about 1.5 hour drive). We have yet to hear anything from this dealership for repair. I would like the trim piece shipped to me so I can replace the part myself.

  Business Response

  Date: 09/12/2023

  We will be in contact today. This trim piece is on back order but we will try to take one from another one of our 5 kia dealerships in stock ********** if need be. We will handle it for you. Thank you

  *************************

  owner 

  Business Response

  Date: 09/12/2023

  TO WHOM THIS MAY CONCERN, THE PARTS WERE ORDERED ON 6/8/2023 AND FINALLY CAME IN, ALL REPAIRS WERE COMPLETED TODAY 9/12/2023 I HAVE ATTACHED A COPY OF THE COMPLETED WORK ORDER

   

  THANKS 

  *******************

  RACEWAY KIA

  SERVICE MANAGER 

  ************

  Customer Answer

  Date: 09/23/2023

  This was NOT addressed as they stated on 9/12/23. There were no phone calls received. This is not resolved

• Initial Complaint

  Date:07/28/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I had discussed with the salesperson *************************** that we wanted to purchase a hybrid 2023 ********. The only specific item we wanted was the adaptive cruise control feature ( Smart Cruise Control w/ Stop & Go).  We told ****** that this was a deal breaker and then we would not purchase a vehicle that did not have this feature. We are senior citizens who do a lot of long-distance driving. We looked at a high-end model that supposedly had this feature but told him we could not afford that particular model. We looked at a base model in our price range and ask if that model had this feature. He said he would check, then told us that feature was on that model. We took his word on this. After we purchase the car, we discovered that feature was not on this model as we drove on the highway with cruise control on and it did not slow the vehicle down when approaching a slower car in our lane ahead of us. We went back to the dealership and spoke with ***********************, the head sales manager. We wanted to return the vehicle (62 miles on the odometer). We were told that was not possible. The only solution offered was 1) Keep the current vehicle 2) trade up to the trim level that has this feature for an addition 6-7,000$ if/when such vehicle becomes available.3) our trade in for our current vehicle will not be depreciated below the price we paid minus the monthly payment we have made to date. There was no other negotiation on the part of the dealership. Only this solution was offered. We strongly feel that we were given false information on the part of the dealership. We also believe that we should not have to take a vehicle we are not familiar with out on a busy interstate simply to insure the car we want to purchase has the Smart Cruise Control Stop &Go feature. We should be able to take the salesperson's word on this issue. They should know their products and what features they have..

  Business Response

  Date: 07/28/2023

  Ownership is involved and reviewing we will be in touch. 

  Customer Answer

  Date: 08/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
   The dealership (Raceway Kia of Conshohocken ) has worked with me to resolve the issue.  I have been upgraded to a model that has the feature I wanted (Smart Cruise Control with Stop & Go) at very little additional cost to me in exchange for the original vehicle with no depreciation.   The resolution of the issue is fair and acceptable.   I would like to withdraw and close the original complaint.
  Regards,
  
  ***********************
  
  

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My KIA was recalled and I did everything I was told to do., Murray Kia told me to rent a car since we had just had a flood here and all their cars were already out. They told me they would reimburse me for renting a car. and when I went to them for reimbursement, they told me that I would have to get in touch with KIA Corporate. I sent KIA Corporate all the bills from the car rental. This is the e-mail that was sent to Jason B: " I did everything I was told to do by Murray Kia in Conshohocken, PA. I went to them when I started having trouble with my KIA and they told me to keep putting oil in it and to drive it until it started smoking. I did EXACTLY what I was told to do. When it started smoking, I took it to them and they then told me that I would have to leave the car with them, six weeks and I could no longer afford to pay for a rental car and that is when they offered to buy my car back from me. They told me to get in touch with KIA Corporate and gave me the number **************. I was in touch with them a few times and they kept sending me to another person. Finally I spoke with a woman by the name of "Regina" on July 8, 2022, who told me exactly how to file the claim for the reimbursement of my rental costs." My rental costs were $6,000 and was told that because the recall was not followed they were not responsible to pay. I DID EVERYTHING EXACTLY AS I WAS TOLD BY MURRAY KIA>

  Business Response

  Date: 11/14/2022

  In regards to this complaint - Please be advised that we purchased this dealership from MURRAY KIA on 4/25/2022 - this was an assets only purchase where we acquired no liabilities - That being said any issue with Murray KIA we are happy to try to assist with but we are a different business .
   Additionally - We are not the one who set the KIA rental reimbursement rates - KIA corporate facilitates these - You may want to try contacting KIA corporate at ************** and see if they can assist - again - thank you and we hope this resolves your issues.

   

   

  Raceway *** ***************************

• Initial Complaint

  Date:09/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 21st 2022 I contacted the previous owner of ****** kia which is ******* and I mentioned the payment for the car warranty that I was told she needed to provide. We have corresponded over email for the last 2 months and I was sent a check that was delayed and canceled and I have not heard back from her for several days and at this point she has had access to the funds for over a month and has been unable or refused to provide an on site pickup.

  Business Response

  Date: 10/28/2022

  On June 21, I was contacted by *** ****** regarding his refund on service contract cancellation.  From the beginning, *** ****** was informed by the new owner's staff and myself that the refund process may take up to 90 days.  Each and every *** ******'s inquires on his payment status was provided throughout the waiting period with my attempted effort tocontact the insurance reps.  Upon the receipt of the refund from the insurance company, I processed a check via BillPay option at our bank on July 27, 2022 and provided a copy to *** ******.  

  
  

  While waiting for his check, *** ****** contacted me several times for its delivery status and I advised him of the current USPS service issue and asked to be patient; however, *** ****** asked to cancel the check as he didn't feel secure enough and I did on Aug. 11, 2022.  Unfortunately, there was some issue within my bank's third-party service provider that handles BillPay and the fund for the cancelled check didn't get returned to the account for a longer than acceptable period. I updated *** ****** throughout the process with the response that I received from the bank.  I do dispute *** ******'s claim about not being updated and being refused of payment and being refused of an onsite pickup.

  
  

  The refund check (replaced) had been cashed by *** ****** and I am attaching a copy of it.  This whole unpleasant event would have been avoided if *** ****** was a bit more patience as he received the original check on Aug. 30th.  

  --

  Best Regards,

   

  MiHyung M*****