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Business Profile

Auto Parts

Used-sunroofs.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from this company last week and have attempted to contact them over 10 times with no response on a refund for a product that does not work.

  • Initial Complaint

    Date:08/09/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some parts off of this company and I have been reaching out to them for the last week to get a status and the email gets returned I got nothing on the phone call I sent an email thought the website with no response so I cant even cancel my order so I am going to get beet out of 90$ I need some help please

    Business Response

    Date: 09/01/2023

    We received an order from our customer on 7/31/2023.  We had a delivery issue from our supplier causing the order to ship a few weeks later than usual. We sent two emails to our customer informing them of the delay, we assumed our customer received those emails but when we got the BBB complaint we realized our customer must not have received that correspondence. The parts were received in at our business on 8/23/2024, later than the expected delivery date of 7/28/2023. The supply chains continue to be an issue in regards to certain parts. We shipped the kit out to our customer on 8/24/2023 using *** Next Day Air, Tracking# ******************, our business paid for the shipping cost, not our customer and insured our customer received their kit the next day after we got them. We sent a follow up email to our customer confirming they had in fact received the kit. Attached are emails between us and our customer as well as tracking details from ***. We are sorry our customer felt the need to write the BBB over this. We do our best to deliver our orders in a timely manner, this one unfortunately was later than would like due to our supplier shipping late. 

Used-sunroofs.com is NOT a BBB Accredited Business.

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