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Business Profile

Bank

Sewickley Savings Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sewickley Savings Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sewickley Savings Bank has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/23/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 20: Their ATM told me it could not dispense the withdrawal I requested, on my receipt and on the screen. It said the transaction was cancelled. I assumed it didn't take my money, because it said it was cancelled.

      Today: I called the Coraopolis branch, and Sherry, or however you spell this disrespectful person's name, was rude, and lied when she said she couldn't do anything. She could help, she's just lazy and a liar.

      I called the Sewickley branch, and they LIED and said that someone named Tom would call me back today. More lies. They have not called.

      This bank is a scam. They are liars and thieves, and disrespectful, and I am going to tell everyone to avoid them.

      I want the money that you stole from me. I have receipts, and I am going to the attorney general. You can't treat people like this.

      Business Response

      Date: 07/12/2023

      Dear *** ******, 

      This letter is being sent in response to the correspondence dated June 28, 2023, pertaining to a consumer complaint from Ms. ********* *******. We appreciate the opportunity to address her concerns. 

      The following is a summary of the events which occurred pertaining tc Ms. *******'s transaction at the ATM at our Coraopolis Office:

      Ms. ******* phoned our Coraopolis branch office at approximately 2:25 pm on June 23, 2023. She indicated that a $150 withdrawal transaction was attempted at our ATM on June 20, 2023, but the funds were not disbursed. 
      Ms. ******* is not a customer of the bank; therefore, she is required to contact her originating bank, who would then initiate an inquiry as to whether the funds were disbursed from her account. She was instructed to do so by Sewickley Savings Bank branch personnel. 

      Attached (exhibit 1) is a report of all the transactions completed at this ATM for June 20, 2023. The report indicates that a transaction in the amount of $150 for Ms. *******'s card number does not appear in the transaction history. 

      An audit of the ATM was completed on the following business day to determine an out of balance situation due to the funds not being disbursed. This audit indicated that the ATM was in balance. 

      Lastly, attached (exhibit 2) is a recap, from branch personnel, of the interactions with Ms. ******* pertaining to the ATM withdrawal that she attempted. 

      We would welcome the opportunity to assist Ms. ******* with resolving this situation with her bank. We contacted Ms. ******* to determine the name of the card issuing bank along with proof of the withdrawal. She indicated that it was an EBT card and did not know the name of the bank. We asked Ms. ******* to obtain proof of the transaction, which she said that she would attempt to do so. 

      Should you have any questions or require additional information, please contact me at ************. Thank you. 

      Sincerely, 

      Thomas *. O**** 
      Senior Vice President 

    Sewickley Savings Bank is NOT a BBB Accredited Business.

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