Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to Three Rivers Endoscopy Center due to severe colon inflamation and was seen by Dr. ***** ***. From ********* I had several visits and went through several procedures (flex sigmoidoscopy and colonoscopy) through ******************. During that time I received many bills from Three Rivers Endoscopy, ***************, AHN, & Center for Digestive ******************* all of which I paid. I tried reaching out to Three Rivers Endoscopy Center and could never speak to anyone at billing. Dr ***** ***, who works for the Endoscopy Center, prescribed me very expensive medicine to which did not help the severe pain in my colon. It got so bad that I had several trips to the emergency room. I tried reaching back out to the center for questions on my medication and further billing questions but never a response. To this day, I still suffer with colon pain. After all of my bills were paid in full, July 2024, I recently received a debt collection letter for additional funds from *********************** for an April 2024 outstanding balance. I still can't reach Three Rivers Endoscopy ****************** nor can I reach any person regarding my health. I want to report this company and affiliates as a scam and would appreciate someone looking into this business as fraudulent. I will most likely be pursuing legal action against them as well if I can afford it. I would appreciate any and all help from the BBB

  Business Response

  Date: 05/22/2025

  RE: Complaint ID ********
  

  Dear *** ******:
  

  I am writing in response to your letter dated 05/14/2025, and received on 05/20/2025
  regarding a complaint in which the customer indicated that he received many bills from
  Three Rivers Endoscopy, ***************, AHN, and Center for Digestive Health and
  Nutrition.
  

  I can respond only regarding Three Rivers Endoscopy Center and Center for Digestive
  Health and Nutrition because we are not affiliated with *** or ***************. It is critical
  to note that since Three Rivers Endoscopy Center and Center for Digestive Health and
  Nutrition are considered Covered Entities subject to HIPAA regulations, we are required to
  protect the privacy and security of our patients' health information, limiting the disclosure
  of information to the minimum necessary to accomplish our intended purpose. Therefore,
  the allegations in this complaint cannot be addressed specifically for any person who may
  be a patient without their written consent. Consequently, this response includes only
  general information and references to our policies as they pertain to the complaints stated
  in the Customer's Statement of the Problem noted in your letter.

  First, to address the customer's complaint addressing the inability to reach Three Rivers
  Endoscopy Center's ****************** or any person regarding his health:
  

  Our phone system records all incoming phone numbers, including the date and time
  of each call. These records are available to us for the previous five years. In
  addition, outgoing calls are documented similarly and recorded via notes to the
  patients' charts.
  

  From Monday through Friday, our phones are answered, and calls are routed to the
  department selected by the caller. If staff are unavailable, calls are routed to
  voicemail. When our office is closed, calls are answered by a live operator via a
  contracted answering service.
  

  Calls are answered and returned within 24 hours with very few exceptions. These
  call statistics are also reviewed regularly, and exceptions are addressed
  immediately.
  

  In any instance, it is extremely unlikely that any message or request for information would
  not have been addressed at all. Ultimately, access to speak with a member of the staff, an
  answering service operator, or to leave a message is available 24 hours a day, 7 days a
  week.
  

  To address the customer's claim that a debt collection letter was received for an ***** 2024
  outstanding balance, after all his bills were paid in full:
  

  Billing statements for each entity are mailed monthly. If there has been no response
  or payment by a patient after three billing cycles, the account is sent directly to a
  collection agency.
  

  An exception was made in early 2024 when we postponed sending accounts to
  collection due to the Change Healthcare cyber-attack which limited our ability to
  electronically produce billing statements. During that time, we continued to send
  paper statements to all patients with an account balance.
  

  In the latter half of 2024, we transitioned to a new billing system when electronic
  billing statements were resumed, and in early 2025, we resumed sending accounts
  to collection following our normal collection policy.
  

  As a result of these temporary adjustments to our policy, patients were sent up to
  twelve monthly statements before our collection policy was reinstated and
  accounts were assigned to a collection agency.
  

  Any patient who had an outstanding balance during the period from *****, 2024 through the
  current date would have received from three to twelve billing statements before the
  account was assigned to a collection agency. This allowed a significant amount of time for
  patients to request additional information to substantiate a bill, make a payment, or to
  request a payment plan.
  

  Patients of Three Rivers Endoscopy Center and Center for Digestive Health and Nutrition
  who are enrolled in a medical insurance plan also receive an Explanation of Benefits (***)
  from their insurer when a claim is processed for services rendered. Among other details,
  an *** identifies the patient's name, date(s) of service, the service(s) rendered, amount
  charged, amount paid by the insurer, discounts applied, and the patient's financial
  responsibility (if any). Three Rivers Endoscopy Center and Center for Digestive Health and
  Nutrition also receives a copy of the *** if applicable to the entity. After application of
  insurance payments and adjustments, a bill is generated and sent to the patient for their
  financial responsibility. Patients have access to their insurance information through their
  insurer, allowing them to confirm the amount billed by their provider.
  

  Finally, in response to the customer's desire to report "this company and its affiliates as a
  scam" and the "...business as fraudulent", please note the following:
  

  Originally incorporated on June 21, 1971 by the ****************************
  Department of ***************** Bureau under the name *****************
  Association, the Corporation name was later changed to Center for Digestive Health
  and Nutrition, P.C. on May 1, 1996 and has operated continuously and successfully
  since that time.
  

  Incorporated on February 21, 1996 by the ****************************
  Department of ************************, Three Rivers Endoscopy Center, Inc.
  (TREC) obtained State licensure and ******** certification in January 1997
  becoming the first free-standing ambulatory surgery center in ********************
  solely dedicated to gastrointestinal endoscopy. **** is accredited by the
  ****************************************************
  

  Additional information regarding our history and background is available online at:
  ************.
  

  In summary, both the Center for Digestive Health and Nutrition and Three Rivers Endoscopy
  Center are dedicated to our patients and the community. Our objective is to consistently
  deliver high quality personal care in an efficient, private, and patient-friendly environment,
  and we are very proud of the care we provide our patients. Complaints are taken seriously,
  and they are responded to in a professional, respectful, and timely manner. Until receipt of
  the enclosed letter, I was not aware of this complaint, and did not previously receive an
  email, letter, or any other communication from the BBB addressing this matter. Iwould ask
  that you please confirm the email address associated with both entities is either
  ****************************** or ***********************************.
  

  Please contact me at **************, Option 7 or via email at ***********************************
  should you have additional questions or concerns.
  

  Thank you for the opportunity to provide this information in response to the Complaint ID
  ********.
  

  Sincerely,
  

  ******* *********
  Executive Director