Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********

  This response is completely untrue. The entire property was frankly scary. It was not late afternoon when I checked out. I called the front desk right around 11 because the toilet was again not flushing. It is common decency to have plumbing that actually works in a hotel room. The red head “maintenance” guy was threatening an unseen person in a room right down the hall shortly after arrival when I had to go out to my car to get toilet paper, as there was NONE in the room upon arrival. Front desk put me on hold, when I called to cancel the second night, probably trying to delay the time, but I can assure you it was 11 am when I called and decided that I would rather drive home in the middle of the night than to stay there again. 

  
  
  
  Regards,
  
  
  
  ******* *********

  hole property is run down. I didn’t feel safe at all on the first floor with the integrity of the window and building. Mis-advertised on the hotel and ********** website.

  Business Response

  Date: 07/27/2023

  Hello BBB,

  We remember this guest very well. First of all all our rooms are checked & rechecked for cleanliness & supplies. We have been renting the same room without any issues what so ever. Hotel front desk can easily provide any needs. We made sure that this room was checked before we rented  So when toilet tank chain got loose she called the front desk & front desk employee went & corrected this problem immediately  She had no other issues when asked. The room was very clean. But she had different plan. She wanted to get money back from the hotel so she asked, but there was no issue & we also offered her another room. But she decided to stay in the same room overnight. She had two days reservations thru 3rd party (not directly with us.)  Because she was keep on asking for refund for no reason. Also she told that she has change of a plan. Next day she did not check out at check out time but late afternoon. Again she asked for the refund, When she realized that she can not get refund due to 3rd party reservation due to non cancellable & non refundable. So she threatened the front desk employee that she is going to write bad reviews & complain to make us look bad. Its shameful that she don't understand that when you make reservations with 3rd party, hotel has no control with the discounted rate.

  In short hotel did every possible thing to do to satisfy the guest & hotel has no control over 3rd party reservations & refund policy therefore hotel can no way to give any refund.

  Harry.P