Reviews

This profile includes reviews for E.C.S.I.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

E.C.S.I. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  E.C.S.I.

  1200 Cherrington Pkwy Ste 200 Coraopolis, PA 15108-4354

• 

  E.C.S.I.

  100 Global View Drive Suite 800 Warrendale, PA 15086

• 

  E.C.S.I.

  p.o box 1030 Coraopolis, PA 15108

Review Details

• Review fromRandom K

  Date: 04/07/2023

  5 stars
  As many complaints as this company receives … each and every rule you do not like to hear … is because of your school. What can and can’t be done is based off THE SCHOOL. Refund students ECSI is not a bank… Google payment processor Tax students .. if you didn’t pay anything or already got enough money granted why the hell would you receive tax money back ?!
  
  
  

• Review fromJackson Kiad

  Date: 12/21/2022

  1 star
  They deposited my refund into a closed account since I didn’t go to school at this college anymore. They emailed me the same day to go onto the school website to change my direct deposit and I did. I find out later that the transaction was rejected by ***** since the account wasn’t active anymore. I went to the bank and they provided me with the statement saying both dated when the money was rejected and when money reversed. I showed that to the school to put that in my file, because I’m not spending anymore money for mailing correspondence with this stupid ECSI when this company is way behind the curve in technology. I called them more than several times and everyone seemed to be lost, didn’t know what happened. And finally I got to someone saying it’d take 45-60 days to process it the affidavit they requested me to send in which none of the options they have on the form related to me. This is a real piece of s*it company and employed a lot of dumb people.
  
  
  

• Review fromPeter E

  Date: 11/11/2022

  1 star
  Settlement of loan allocation is a manual process for hundreds of educational facilities, or is done with inaccurate event driven calculations. ********* ECSI does not provide timely notice of an error on the account, you have a less than 10 day window to make payments and notice a problem with a payment. If there is a problem, notice is sent out by paper mail. There is no instant electronic notification (part of their business model, judging by the reviews). If payment is accepted but for whatever reason the payee's bank returns the payment request, an NSF charge is applied to the **** account. If you have two loan accounts under one **** account, one loan will be charged not the other. If your payment was more than the minimum payment, debt is reallocated to one account more than the other, causing a delinquency to filed in the reporting that is done by the 19th of each month. This will cause a credit report to be sent out to the credit bureaus with inaccurate payment history (30 days late on 1 account, not the other in the same ECSI account paid on the same due date). The university I'm repaying, also stated in one of the paper letters I received, that they are not charging late fees. NSF fees are charged as late fees on my account anyway, but worse of it all, I'm still dealing with *********************************** to remove a late payment from July 2023. This incident has occurred multiple times, at least three complaints have been filed to Transunion because I was not 30 days past due. I was looking to purchase property before the July 2023 incident. I never felt comfortable that I would get an affordable mortgage after my credit score took a hit again. It's an uphill battle to make things right every time. I have to wait months in between requests because reporting is done monthly. I hope someone audits their systems for accuracy when payments are returned.