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Business Profile

Student Loan Services

ECSI Federal Perkins Loan Servicer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Student Loan Services.

Reviews

This profile includes reviews for ECSI Federal Perkins Loan Servicer's headquarters and its corporate-owned locations. To view all corporate locations, see

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ECSI Federal Perkins Loan Servicer has 3 locations, listed below.

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    Customer Review Ratings

    1

    Average of 3 Customer Reviews

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    Review Details

    • Lizbet G

      Date: 08/13/2024

      They make it impossible to make a payment. When you call it the call goes on a loop and doesnt connect you to someone. When trying to pay online the website it outdated and they require a lot of information. I have not had this much trouble trying to pay my loans with my other lenders. I tried paying in full in 2020 when the pandemic started to not have to deal with them anymore and they did not allow me. They said I had to request this in writing and by mail. They make it very difficult.

    • Lo H

      Date: 07/26/2024

      Horrible service! They refuse to transfer you to a manager or someone that can handle your case. They decline the correct forms multiple times because they are backed up and can't get to them to review. SO, they keep declining what has been resubmitted. They point at every little things and list it as an issue to why they can't process forms. They are sometimes not available by phone or email or website. I wish my student loan was not with them. I have done and doing everything to meet the requirements and they still deny.

    • Katie R

      Date: 05/14/2024

      They have horrible customer service. They refuse to transfer you to a supervisor when you request it. They will not notify you in any way, shape or form if a payment is past due. I thought my loan was paid off, years later they sent it to collections with zero form of communication that I still owed. No letters, no phone call, no emails at all.

    ECSI Federal Perkins Loan Servicer is NOT a BBB Accredited Business.

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