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Business Profile

Auto Auction

America's Auto Auction Erie

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Auction.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/18/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a car (2018 Hyundai Elantra VALUE EDITION **** ****************** from america's auto auction erie, which I found it has many unannounced problems. I open arbitration within 10 days and demand credit of $2500, but jim young keep delaying the arbitration. he denied my claim in 20 days. they are very slow. seller's pictures are very blur, and seller didn't announce problems at all. but jim didn't review them and just simply ignore my evidences. Jim don't take my phone call or respond my voicemail.

    Business Response

    Date: 06/04/2024

    The complainant did file an arbitration within 10 days.  He claimed the vehicle had codes for the airbag.  Initially, he refused to provide proof of his claims.  After talking to him many many times, he reluctantly agreed to send the proof that was required to support his complaint.  Upon receiving the photos of the codes, you could CLEARLY see the report was for an AUDI and NOT the Hyundai in which he purchased.  The incorrect vin was present in the report. At this point, The claim was almost a month old and past the time the buyer agreed to at purchase (10 days) we had absolutely nothing to turn over to the seller and could not warrant a return or a price adjustment because there was no proof to support the buyers claim.  At this point,  we stopped taking calls from he buyer due to the falsification of his claim.  

     

    We have the email thread from the complainant proving the data he provided was for a different car.  The email will support our time line and that we absolutely did address his concerns.  

     

    Thank you 

    Customer Answer

    Date: 06/04/2024

    the business is lying.

    belows are my original arbitration: All 4 tires are worn out. Right front fog light is broken. Left front headlight is repaired and require replacement. Hood, front bumper, rear bumper, right front door, right rear door, right rocker panel have significant paint damage, which requires repainting. There are two codes including airbag code in the scanner. 

     

    the arbitrator keep delaying with various excuses. the sellers' pictures are blur and I can't see any damage. I send in wrong airbag code to the arbitrator, but I correctly send in all the other pictures. seller didn't disclose any paint damage. but the arbitrator jim simply ignore my requests and close it. they didn't follow naaa policy at all. 

America's Auto Auction Erie is NOT a BBB Accredited Business.

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