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Business Profile

Pet Supplies

PetWise /FurHaven Pet Products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pet toy, *************, marketed under this company's brand, *********. This product does not work as described, mainly it will not stand up right and when on its side the toy does not spin as intended. I contacted support asking them about the company's marketed 100% satisfaction guarantee as advertised on the toy's packaging. I was directed to return the item to the retailer, which would not accept a return since it was opened. This company needs to stand by its 100% satisfaction guarantee and refund my money, $15.99.

    Business Response

    Date: 06/09/2025

    We did response to the customer letting them know

    "If you're unable to return the toy to the place of purchase, we have a 30 day satisfaction guarantee on all of our products are are happy to replace it for you with another item of equal value. Please just provide a picture of your receipt, a picture of the item, full name and mailing address and we can work together to determine a suitable replacement. Thank you!"

    But have not received a response back.

PetWise /FurHaven Pet Products is NOT a BBB Accredited Business.

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