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Business Profile

Dentist

Aspen Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I have not been contacted by anyone at Aspen Dental and have absolutely no faith that they will contact me, or resolve this matter fairly. I will not close this complaint until I am told that they will stop pursuing me through a collection agency for money that I clearly do not owe, and WAS TOLD I do not owe.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    **** *******

    Business Response

    Date: 09/24/2024

    9/24/2024 RE: Acknowledgment of Complaint Case No.22323711 Dear ************ are wriOng to acknowledge receipt of the complaint filed by **** ******* regarding their experience at the Aspen Dental branded pracOce located at ************************************** which is independently owned and operated by Cesar AugusOn Dental **** III.Upon receiving the complaint, the office that treated the paOent will iniOate an internal review of the issues raised. A team member from that office will then be reaching out directly to the paOent to discuss the details of the complaint and work towards a mutually agreeable soluOon.We appreciate the *********************** role in facilitaOng communicaOon between consumers and businesses and take this ma?er seriously. Rest assured that we will make every effort to recOfy the situaOon and provide a posiOve outcome for the paOent.If you have addiOonal quesOons, please do not hesitate to contact me. Thank you for your a?enOon to this ma?er.Sincerely,***** ******

  • Initial Complaint

    Date:08/09/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,


    **** ********

Aspen Dental is NOT a BBB Accredited Business.

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