Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately 2 years ago, this company sent my husband and myself a bill for approximately $1600. I contacted them and informed them that our account was paid in full. They refused to review my account and turned me into collection even before the 30 day notice exceeded. I received constant phone calls from them and collections. Finally, after informing them I was going to get an attorney, they reviewed my account and discovered they had billed incorrectly and I was actually owed $392.30 for over charges to my account. Since this notification of the money that is owed to me, I keep getting every run around by this company to receive my over paid funds. The account *** first told me over a year ago the funds would be credited back to my card after approved. Well it is now a year and a half and I am still getting the run around to receive my funds. The latest story I was told was that they had to issue a check and it would **** * weeks to get this check. They keep changing the type of refund I am supposed to receive and then after changing the refund type, they tell me I need to keep waiting for additional weeks I never requested a check payment from them and told them I wanted the funds credited back to my card, but each time I contact them, they tell me the payment is processed a different way Its been 1 year and a Half they have played this game refusing to give me the money that is owed to me. As I told the account ***,, it took them less than ******************************************************************** error, yet its been 1yr and a half and I still have not received the money they over charged my account .

• Initial Complaint

  Date:03/01/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a crown done at the ********** location and it never fit correctly. I saw another dentist at the practice at the Robinson location a couple years after for an exam and mentioned to him that even after all that time my crown still didnt feel right, and he agreed it was ill-fitting and offered to replace it. I made sure that there would be no cost associated with this as I had already paid for the original crown, and I was assured that it was their fault and the first one was wrong and I wouldnt be charged for them to fix it. Lo and behold, a YEAR later, I got a bill for $800! When I called, I was told I had to pay it because crowns dont last forever, implying I was expecting a free replacement after years of use of a correctly done crown. After I complained, they said theyd need to talk to the dentist as there was no record of what I had been told, ie that they wouldnt charge me again. This was two weeks ago and I have been calling repeatedly since. At first I continued to be told they havent had a chance to talk to the dentist about it yet. I waited a week and started trying to call again after not hearing anything and now they just dont answer when I call. I continue to receive bills from them daily to my email and multiple times in the mail. The fact this is happening at all, especially a year later, is ridiculous in and of itself but the unprofessional handling of the issue and essentially ignoring me is next level. I feel helpless.